Issue Resolution Analyst

The opportunity

Core responsibilities

• Own investigations from initial analysis through remediation, control improvements, and final reporting.
• Analyse system data and information flows through core financial platforms to identify root causes.
• Investigate and resolve member-related incidents and issues.
• Document incidents in Jira, issue logs, and closure reports.
• Calculate and apply member remediation adjustments and communicate outcomes to impacted members.
• Introduce data-validation rules and obtain stakeholder approvals for incident closure.
• Maintain process guides and procedures in Confluence.
• Implement new procedures and best-practice controls across Operations.
• Test and implement solutions, including bulk and single-account rectifications.
• Support business initiatives, UAT activities, and continuous process improvement.

What you will bring

• Experience in superannuation, wealth management, insurance, banking, or a similarly complex financial services environment.
• Experience investigating incidents, conducting data analysis, and managing remediation activities.
• Understanding of enterprise-system data structures, relationships, transaction flows, and system impacts.
• Ability to partner with technology teams to identify root causes and implement solutions.
• Knowledge of Acurity, Jira, Confluence, Objective, or similar business systems.
• Strong SQL and data analysis capability.
• Communication skills to translate technical findings into clear business outcomes.
• Organisational skills to manage competing priorities and meet deadlines.

Work arrangement

• Commit to working 60% of time in the office.

Why join UniSuper

• Professional development and career progression opportunities.
• Access to health and wellbeing programs.
• A culture that values diversity and inclusion.