IP Operations Specialist

Role overview

Shipment operations and delivery

• Coordinate customs clearance and local delivery from readiness before cargo arrival through final delivery.
• Coordinate customs brokers and government liaison resources on declarations, inspections, permits, approvals, and cargo release.
• Arrange delivery orders and coordinate required payments, guarantees, deposits, authorizations, and document handover.
• Arrange transport and equipment to suit cargo dimensions, weight, handling needs, site constraints, and delivery schedules.
• For heavy or special cargo, coordinate routes, permits, escorts, lifting interfaces, method statements, risk assessments, and HSE requirements.
• Confirm appointments, site access, receiving resources, offloading readiness, and proof-of-delivery requirements before dispatch.
• Monitor vehicles and cargo, manage exceptions, and communicate with customers, transporters, brokers, terminals, warehouses, and internal stakeholders.

Customer and project support

• Act as the operational contact for allocated shipments or project scopes and provide timely status reports.
• Handle customer enquiries, hold operational meetings or site visits when required, and translate requirements into execution plans.
• Coordinate with project stakeholders and arrange air and ocean freight bookings to protect committed delivery dates.
• Issue and review shipment reports, delivery records, incident updates, and operational documentation.

Controls and stakeholder coordination

• Validate supplier invoices and costs, accrue costs, and ensure supporting documents are available for billing and file closure.
• Follow company procedures, customer SOPs, legal and trade compliance requirements, HSE standards, and industrial-project operating standards.
• Identify and mitigate documentation, customs, permit, capacity, route, site, cargo handling, demurrage, detention, storage, and waiting-time risks.
• Monitor profitability, cost accuracy, billing completeness, unbilled items, and potential cost leakage; escalate adverse variances.
• Maintain complete auditable shipment files, resolve operational issues, support contingency planning, and improve local practices.
• Coordinate with Finance on approved payments, duty or tax outlays, invoices, accruals, customer billing, and file closure.
• Monitor service-provider performance and escalate issues with operational impact, cost exposure, decisions needed, and next steps.

Experience and operational knowledge

• Experience in freight forwarding, project logistics, customs clearance coordination, and local transportation operations in Qatar.
• Knowledge of air and ocean freight, import and export documentation, delivery orders, customs declarations, inspections, permits, and cargo release follow-up.
• Understanding of standard, containerized, breakbulk, heavy, and oversized cargo, transport equipment, and site-delivery coordination.
• Commercial awareness covering cost control, accruals, billing readiness, file profitability, and avoidable demurrage, detention, storage, and waiting-time exposure.

Skills and communication

• Able to manage multiple shipments, priorities, deadlines, and exceptions with ownership and attention to detail.
• Good communication, analytical, administrative, and problem-solving skills; confident dealing with customers and service providers.
• Knowledge of customer-service processes, forwarding systems, shipment reporting, Microsoft Office, and professional email communication.
• Able to work independently in the field and office while escalating material risks and decisions appropriately.
• Good spoken and written English; Arabic is an advantage.

Employer offering

• The employer describes opportunities to contribute ideas and skills, possible further career development, and a competitive salary.