Interventions Team Manager
Role Overview
Lead delivery of domestic energy efficiency, retrofit, and financial intervention programmes across the West Midlands.
Manage the Interventions Team, programme delivery, funding and quality compliance, and relationships with local authorities, contractors, funders, and partners.
Key Skills for This Role
Full Job Posting
Role overview
Lead delivery of domestic energy efficiency, retrofit, and financial intervention programmes across the West Midlands.
Manage the Interventions Team, programme delivery, funding and quality compliance, and relationships with local authorities, contractors, funders, and partners.
Leadership and programme delivery
- Lead, motivate, and develop the team; manage supervision, coaching, performance, appraisals, and development planning.
- Allocate workloads and resources to achieve service targets.
- Plan and deliver programmes from inception through completion.
- Manage delivery plans, budgets, milestones, risks, and performance indicators; meet timelines, budgets, and contractual requirements.
- Identify improvements to services, customer experience, and operational efficiency; report to managers, funders, and stakeholders.
Compliance and partnerships
- Ensure compliance with PAS 2035, PAS 2038, TrustMark requirements, funding guidance, and relevant legislation.
- Monitor contractor quality through audits and reviews; maintain quality assurance and programme governance.
- Build relationships with local authorities, contractors, housing providers, community organizations, and funding bodies.
- Represent Act on Energy at regional meetings and partnership boards; identify collaboration and programme opportunities.
- Support business development and funding applications where appropriate.
Operational and community duties
- Oversee programme applications, customer eligibility assessments, documentation, and contractor referrals.
- Monitor CRM records and programme data for completeness, accuracy, and compliance.
- Monitor KPIs and take corrective action when needed.
- Oversee promotional campaigns, public engagement events, and stakeholder training to promote regional services.
- Support energy-efficiency, retrofit, and fuel-poverty awareness initiatives.
- Comply with UK GDPR, the Data Protection Act, health and safety law, and organizational policies.
- Contribute to planning, service improvement, new programme development, funding opportunities, and professional learning.
Person specification
- Significant programme or project management experience in housing, retrofit, energy efficiency, sustainability, or a related sector.
- Experience leading, supervising, or managing staff and developing high-performing teams.
- Strong understanding of project management principles and programme delivery.
- Excellent stakeholder management skills and experience working with local authorities, contractors, and partner organizations.
- Leadership, planning, organizational, customer-service, and interpersonal skills.
- Adaptable, resilient, solutions-focused, and committed to continuous improvement and innovation.
- Passion for reducing fuel poverty and improving energy efficiency.
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