Internet Developer & Project Analyst (Information Technology Specialist III), Grade 26

About the Department

WHO WE ARE

WHO WE ARE LOOKING FOR

Position Duties

• Project Management & Requirements Gathering: Serve as the primary technical point of contact for small to mid-sized, task-oriented IT projects within the HHS organization. Collaborate with stakeholders like senior leaders, clinicians, and administrative staff to elicit, analyze, and document site requirements. Perform end-to-end project management duties, ensuring projects are delivered on time, within scope, and aligned with organizational goals. CMS Administration: Collaborate with the Technology and Enterprise Business Solutions (TEBS) department to configure, maintain, and secure the CMS; Manage multisite templates, roles, and workflows. ServiceNow Intake and Triage Issues Associated with HHS’ web presence: Configure ticket categories, SLAs, and routing; Triage and assign tickets; Maintain ticket audit trails. Publishing Governance: Enforce publishing workflow that requires PIO approval for all public content and applications; Maintain publishing checklist. Accessibility and Content Remediation: Perform accessibility audits; Remediate or coordinate remediation for pages and documents, videos; Verify accessibility before publishing. Stakeholder Collaboration: Work with program leads, HHS Web master, PIO, legal, privacy, and communications to ensure accurate, compliant messaging Training and Documentation, Reporting and Metrics: Train content editors on CMS, accessibility, and ServiceNow intake; Maintain governance documentation and content calendar. Track SLAs, uptime, remediation progress, and PIO review cycles; produce monthly reports for leadership. Performs other job-related duties as assigned.

Project Management & Requirements Gathering

• Serve as the primary technical point of contact for small to mid-sized, task-oriented IT projects within the HHS organization.
• Collaborate with stakeholders like senior leaders, clinicians, and administrative staff to elicit, analyze, and document site requirements.
• Perform end-to-end project management duties, ensuring projects are delivered on time, within scope, and aligned with organizational goals.

CMS Administration

ServiceNow Intake and Triage Issues Associated with HHS’ web presence

Publishing Governance

Accessibility and Content Remediation

Stakeholder Collaboration

Training and Documentation, Reporting and Metrics

Minimum Qualifications

• Experience: Three (3) years of professional experience in the information technology field in such areas as bridging website development and project analysis. Education : Bachelor’s degree in computer science or a related field from an accredited college or university. Equivalency : An equivalent combination of education and experience may be substituted. Physical Ability : Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds. Medical exam protocol : This position requires completion of a pre-employment medical history form to assess your ability to safely perform the essential duties of the role.
• Experience: Three (3) years of professional experience in the information technology field in such areas as bridging website development and project analysis.
• Education : Bachelor’s degree in computer science or a related field from an accredited college or university.
• Equivalency : An equivalent combination of education and experience may be substituted.
• Physical Ability : Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds.

Other Qualifications

• The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas: Do you have at least 3 years managing public sector or multi-program websites, or 5 years equivalent in the private sector with public-facing services? Core Technical Stack: Briefly describe your recent hands-on experience with Drupal CMS, specifically building/managing organizational web content representing multiple programs, and or experience with multisite CMS architecture Responsive Web Templates/UI/UX: Associated with Local Government (such as Montgomery County) Internet presence. Ticketing Systems: Capable of using a ticketing system such as ServiceNow for intake, triage, and resolution, and reports. Compliance & Accessibility: Have you developed/published web documents/content that required strict adherence to data privacy laws like HIPAA (protecting health records) or web accessibility standards like WCAG 2.1 AA? Hybrid Project Management: Can you provide a quick example of a time you managed a project or collaborated closely with project management from the initial requirements-gathering phase with non-technical stakeholders through to final deployment/publishing? Interview selection will be based on the following interview preference criteria: Technical Skills Hands-on Web UI/UX using Drupal or a similar Content Management System. Hands-on experience organizing, developing, and migrating Web content/documents between two different Content Management Systems (e.g., to Drupal CMS). Demonstrated experience in developing and consuming secure APIs. Strong understanding of web accessibility guidelines (WCAG / Section 508) and techniques for implementing them in modern websites. Knowledge of health data security protocols and practical experience building HIPAA-compliant applications. Professional Competencies Proven ability to manage mid-sized tasks/projects independently, applying agile or hybrid project management methodologies. Strong analytical and problem-solving skills with the ability to translate non-technical requirements into technical specifications. Excellent written and verbal communication skills, specifically in writing clear documentation and SOPs. Strong teamwork and collaboration skills, with a proactive approach to supporting peers in an integrated agency environment, experience working with senior leaders, program leads, and nontechnical staff. Preferred Qualifications & AI Capabilities Experience with Health IT Systems: Direct experience developing for or integrating with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, eClinicalWorks) and automated Case Management platforms. AI & Automation Capabilities: Experience leveraging AI developer tools (e.g., GitHub Copilot, VS AI Assist) to accelerate code generation, and familiarity with integrating AI/ML APIs (such as Azure OpenAI or local LLM deployments) for features like automated text summarization of case notes, predictive data entry, or smart search within HHS applications. Preferred Knowledge, Skills, and Abilities (KSAs) Human Services Domain: Basic understanding of workflow logic in public assistance, child welfare, or behavioral health case management. Prompt Engineering & AI Orchestration: Ability to safely design prompts and manage data privacy constraints when integrating generative AI features into internal applications
• Do you have at least 3 years managing public sector or multi-program websites, or 5 years equivalent in the private sector with public-facing services?
• Core Technical Stack: Briefly describe your recent hands-on experience with Drupal CMS, specifically building/managing organizational web content representing multiple programs, and or experience with multisite CMS architecture
• Responsive Web Templates/UI/UX: Associated with Local Government (such as Montgomery County) Internet presence.
• Ticketing Systems: Capable of using a ticketing system such as ServiceNow for intake, triage, and resolution, and reports.
• Compliance & Accessibility: Have you developed/published web documents/content that required strict adherence to data privacy laws like HIPAA (protecting health records) or web accessibility standards like WCAG 2.1 AA?
• Hybrid Project Management: Can you provide a quick example of a time you managed a project or collaborated closely with project management from the initial requirements-gathering phase with non-technical stakeholders through to final deployment/publishing?
• Technical Skills
• Hands-on Web UI/UX using Drupal or a similar Content Management System.
• Hands-on experience organizing, developing, and migrating Web content/documents between two different Content Management Systems (e.g., to Drupal CMS).
• Demonstrated experience in developing and consuming secure APIs.
• Strong understanding of web accessibility guidelines (WCAG / Section 508) and techniques for implementing them in modern websites.
• Knowledge of health data security protocols and practical experience building HIPAA-compliant applications.
• Professional Competencies
• Proven ability to manage mid-sized tasks/projects independently, applying agile or hybrid project management methodologies.
• Strong analytical and problem-solving skills with the ability to translate non-technical requirements into technical specifications.
• Excellent written and verbal communication skills, specifically in writing clear documentation and SOPs.
• Strong teamwork and collaboration skills, with a proactive approach to supporting peers in an integrated agency environment, experience working with senior leaders, program leads, and nontechnical staff.
• Preferred Qualifications & AI Capabilities
• Experience with Health IT Systems: Direct experience developing for or integrating with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, eClinicalWorks) and automated Case Management platforms.
• AI & Automation Capabilities: Experience leveraging AI developer tools (e.g., GitHub Copilot, VS AI Assist) to accelerate code generation, and familiarity with integrating AI/ML APIs (such as Azure OpenAI or local LLM deployments) for features like automated text summarization of case notes, predictive data entry, or smart search within HHS applications.
• Preferred Knowledge, Skills, and Abilities (KSAs)
• Human Services Domain: Basic understanding of workflow logic in public assistance, child welfare, or behavioral health case management.
• Prompt Engineering & AI Orchestration: Ability to safely design prompts and manage data privacy constraints when integrating generative AI features into internal applications

Benefits

• Leave Benefits Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents. Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals. Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path. Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro. Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

Leave Benefits

• Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents. Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals. Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path. Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro. Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

Supplemental Questions