International Marine Service engineer HGS

About Alfa Laval

Position overview

Field service and business responsibilities

• Execute field service work on boilers and inert gas systems and meet customer requirements and field service KPIs.
• Prepare service quality and customer satisfaction reports; update reports and settings in CDM and update TKS.
• Contribute to regional service and marine objectives and growth targets.
• Explore business development opportunities, support warranty claims, identify service-contract opportunities, and communicate sales leads.
• Maintain current technical knowledge of products and applications and update installed-base information.

Customer service, safety, and reporting

• Resolve customer complaints promptly, recommend timely spare-parts purchases, and follow up on customer commitments.
• Communicate product changes, train customers on installed products, and gather and act on customer feedback.
• Use appropriate PPE, follow safety policies, report issues, and support safe working.
• Document every visit, including observations and customer commitments, and upload reports and settings in CDM.

Experience and qualifications

• An engineering degree is required.
• A minimum of 2–3 years of experience in a similar position is required.
• The role calls for technical competency, customer focus, planning, and a commitment to quality.
• Strong communication skills and teamwork are expected.

Working approach

• The employer describes the desired candidate as innovative, practical, solutions-oriented, adaptable, and eager to learn.
• The role requires planning and prioritizing work, setting clear objectives, following up on activities, and maintaining quality standards.

Workplace

• The position involves field service visits to customer sites.

Employer offering

• The employer describes an open, collaborative environment, international networking, learning opportunities, and work connected to sustainability.