indeed

International Digital & Technology Manager

CKE Restaurants Holdings, Inc

Franklin, USA

Onsite

Discovered 3 weeks ago

Restaurant technologyEnterprise POS platformsPOS menu configurationMulti-site POS deploymentsDigital ordering integrationsKiosk systems

Full Job Posting

Advise franchisees in Mexico and franchise partners in other Americas markets; build relationships with technology, operations, and digital leads.
Maintain market technology roadmaps and support technology CapEx and OpEx planning.
Drive adoption of international technology standards, track compliance, and escalate exceptions and risks.
Represent CKE IT in regional technology forums.

Own escalations for POS, kiosks, payments, digital menu boards, and in-store network issues; lead vendor triage, root-cause analysis, and permanent fixes.
Set escalation paths, SLAs, and response expectations with vendors and franchisee help desks.
Support loyalty and digital platforms and readiness for online ordering and future digital channels.
Manage Deliverect and aggregator onboarding, configuration, deployments, and order-failure escalation; validate end-to-end order flows before and after launches.

Ensure restaurants meet international sales-polling and data-completeness standards and support polling-feed transitions and compliance.
Review POS menu builds and configuration; enforce PLU numbering and menu change-control standards and route new items through the governed process.
Lead regional initiatives through requirements, test plans, UAT, pilots, cutover, go-live, and hypercare.
Support payments strategy and PCI compliance in Americas markets, including Canada; maintain regional POS playbooks, runbooks, rollout playbooks, and decision logs.

Have 7+ years in restaurant, retail, or hospitality technology, including 3+ years in multi-unit QSR or franchised environments.
Have hands-on experience supporting and deploying an enterprise POS platform in live restaurants; multi-platform experience is strongly preferred.
Have working knowledge of POS menu configuration and experience delivering digital ordering, kiosk, loyalty, or aggregator integrations.
Have multi-site rollout experience and have led a multi-site POS conversion or replacement through hypercare.
Have strong vendor management skills and ability to influence partners and senior stakeholders without direct authority.
Have professional spoken and written fluency in English and Spanish.
Have a bachelor's degree in IT, Business, or Hospitality, or equivalent experience.
Have prior experience in a role with regular international business travel; Latin America experience is strongly preferred. Experience supporting restaurants in Canada and Latin America is required.
Experience with named POS platforms, Deliverect, loyalty platforms, payments and PCI, and Mexico or Latin America fiscal and e-invoicing requirements is listed among relevant experience areas.

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