International Account Manager
Role Overview
Oversees franchise operations across international markets to support brand consistency, operational excellence, financial performance, and strong franchisee relationships.
Connects UAE franchisor teams, international franchisees, and internal departments, translating strategy into local execution.
Key Skills for This Role
Full Job Posting
Role overview
Oversees franchise operations across international markets to support brand consistency, operational excellence, financial performance, and strong franchisee relationships.
Connects UAE franchisor teams, international franchisees, and internal departments, translating strategy into local execution.
Regional oversight and reporting
- Develop and execute strategies aligned with corporate goals and brand standards; translate initiatives into location-level plans.
- Monitor KPIs, analyze performance, identify underperformance, and report regularly to corporate leadership.
- Maintain franchisee relationships, conduct regular business reviews, and provide ongoing operational support.
- Ensure compliance with brand and quality standards, legal and regulatory requirements, and franchise agreements.
- Identify opportunities for new stores, market expansion, and franchisee development.
Financial and operational management
- Track sales, royalties, COGS, labor, and other financial KPIs; consolidate regional financial data for corporate review.
- Support franchisee budgeting, financial planning, cost control, pricing, margin optimization, and profitability improvements.
- Coordinate approved suppliers, inventory practices, vendor performance, and product quality.
- Support rollouts of new menu items and limited-time offers, including stock readiness and training.
Marketing and location development
- Support local marketing plans, regional campaigns, digital reputation, and evaluation of marketing effectiveness.
- Provide opening support and grand-opening campaign assistance for new franchises.
- Conduct site visits and audits, create improvement plans, monitor SOP compliance, and support site readiness and store launches.
Inventory systems and coaching
- Ensure designated inventory-system use and accurate SKUs, recipes, suppliers, pricing, and system configuration.
- Provide first-level support, train users on approved inventory software and practices, and ensure inventory SOPs are followed.
- Support platform integrations, troubleshoot issues, and escalate technical problems to Edify.
- Coach franchisees on leadership, business management, and succession planning; share best practices and encourage innovation.
Role capabilities
- Requires strong communication, organizational, planning, and cultural sensitivity skills.
- The role calls for performance analysis, franchisee support, financial planning, operational improvement, inventory-system support, and cross-functional coordination.
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