Internal Advisor

Position overview

Responsibilities

• Coordinate with technicians and relevant departments to support smooth dealership operations.
• Prepare accurate repair orders with customer and vehicle details, service needs, costs, and repair time; provide repair and maintenance estimates.
• Maintain invoices, appointments, repair orders, warranty claims, and customer service agreements.
• Coordinate repairs and maintenance, inventory availability, vendor parts sourcing, service scheduling, and timely delivery of vehicles, parts, and materials.
• Help customer-facing advisors address customer needs and inquiries; ensure vehicle-care policies and dealership standards are followed.
• Update advisors and managers on service priorities, repair progress, and scheduling changes.

Required qualifications

• At least two years of internal service advising experience in a dealership environment.
• Clear written and oral communication, customer-service focus, and ability to translate vehicle-problem descriptions into technician instructions.
• Strong organization and prioritization skills; understanding of the brand, maintenance, and aftermarket warranty requirements.
• Technical proficiency preparing accurate repair orders and maintenance estimates.
• Computer literacy, ability to use a variety of programs, and ability to learn quickly.
• A growth mindset, collaboration, respect, trustworthiness, and focus on customer experience.

Benefits

• Employee vehicle purchase discounts, job-specific coaching and training, health and dental plans, wellness and assistance programs, and employee social events.