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Internal Account Manager

Quest Diagnostics
West Hills, USA
Full-time
Manager · 1–3 years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • Required Work Experience:
  • 1-3 years of experience in Healthcare/Laboratory Industry and general economics of business
  • Preferred Work Experience:
  • Sales experience preferred.
  • Skills:
  • Demonstrated solid communication skills, both oral and written
  • PC skills including knowledge of Microsoft Software
  • Education
  • Bachelor’s Degree Preferably in Business, Marketing, or the Life Sciences. (Required)
  • Competencies
  • Action oriented
  • Customer Focused
  • Drive for results
  • Interpersonal savvy
  • Listening
  • Negotiating
  • Organizational agility
  • Organizing
  • Perseverance
  • Planning
  • Priority Setting
  • Time management

Responsibilities

  • Develop and implement sales plan to target accounts for growth in line with regional and national market strategies.
  • Manage account inquiries in a manner to minimize account attrition and negative volume variance.
  • Work with field sales staff by prospecting new business opportunities to generate high quality leads and evaluate potential growth opportunities of existing clients.
  • Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
  • Drive sales through pre-call planning, post-call analysis and follow-up.
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns.
  • Educate customers on all new products and services through telemarketing.
  • Implement Integrity Selling on all sales calls; engage the “Why Quest” messaging.
  • Maintain a breadth of knowledge of all connectivity products and solutions (i.e. EMR interfaces, QDRS)
  • Develop and maintain knowledge of tests and services provided by competitors and utilize this information to solidify or enhance the Quest Diagnostics market position.
  • Field travel to build stronger relationships, develop sales/service acumen and close select leads with AEs
  • Cover Open Territories as assigned by manager.
  • Utilize SalesForce.com and complete all administrative tasks on time.
  • Ensure total compliance with all company policies and government regulations.
  • Manage other projects/responsibilities as assigned by Sales Director
  • Meet or Exceed IAM Key Performance Metrics.

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