Intermediate Business Application Support Analyst

Role overview

Business analysis

• Define and document requirements for system functionality, performance, security, internal controls, application support, and operational processes.
• Document current and future processes for gap analysis, improvement, automation, and training; obtain business sponsor approvals.
• Translate business needs into technical requirements and collaborate with architects and technology teams to deliver solutions.
• Communicate with business stakeholders, vendors, application support teams, and technology teams to support successful delivery.
• Participate in technology evaluations, feasibility studies, impact assessments, and vendor selection activities.
• Maintain relationships with application vendors, managed service providers, and internal technology partners.
• Complete business intake requests, support prioritization, and act as a liaison across business and technology organizations.

Quality assurance

• Prepare test cases based on business requirements, application design, and expected outcomes.
• Execute and coordinate functional, regression, and user acceptance testing.
• Track defects, issues, and remediation activities through resolution.
• Ensure quality standards, acceptance criteria, and documentation requirements are met.
• Track and report Service Level Objectives and support continuous service improvement.

Operational support

• Support business-critical applications in Legal, Privacy, Compliance, and Corporate Systems domains.
• Prepare application administration documentation, user guides, knowledge articles, and training materials.
• Assist with incident management, problem management, and root cause analysis.

About Transamerica

Requirements

• Ability to define and document business requirements for system functionality, performance, security, controls, support, and operational processes.
• Ability to document current and future processes for gap analysis, improvement, automation, and training, and obtain business sponsor approvals.
• Ability to translate stakeholder needs into technical requirements and collaborate with architects and technology teams.
• Ability to prepare test cases and coordinate functional, regression, and user acceptance testing.
• Ability to track defects and remediation through resolution and meet quality, acceptance, and documentation standards.
• Ability to communicate and coordinate effectively with business stakeholders, vendors, application support, and technology teams.
• Ability to support business-critical applications in Legal, Privacy, Compliance, and Corporate Systems domains.