Interface and Administration Manager

Role overview

Role responsibilities

• Manage system interfaces for performance, security and user accessibility across organizational platforms.
• Oversee scheduling, resource allocation, documentation and other daily administrative operations.
• Troubleshoot interface issues with IT and business teams; develop SOPs for interface management and administrative workflows.
• Coordinate user onboarding and training; monitor system metrics and report on improvement opportunities.
• Gather stakeholder requirements and provide updates on system status and enhancements.
• Supervise administrative staff and coordinate cross-functional teams; customize and configure interfaces for business needs.
• Maintain system and process documentation and audit administrative procedures for compliance.

Experience and expertise

• 15+ years in system administration, interface management or related administrative roles.
• Expertise in enterprise systems, databases and user interfaces; strong knowledge of ITSM principles and practices.
• Proficiency with ERP systems, database management tools and office productivity software.
• Experience in process improvement, workflow optimization, training material development and user onboarding.
• Leadership experience supervising and mentoring administrative teams; familiarity with system integration and multi-platform environments.

Personal capabilities

• Ability to analyze complex processes and implement solutions; strong organization, time management, communication and problem-solving skills.
• Attention to detail, adaptability in a fast-paced environment and commitment to high service standards.

Work arrangement

• The posting identifies Riyadh as the role location but does not state a workplace arrangement.