Interface and Administration Manager

About Egis

Role overview

Responsibilities

• Manage system interfaces to support performance, security, and user accessibility across platforms.
• Oversee daily administration, including scheduling, resource allocation, and process documentation.
• Troubleshoot interface issues with IT and business teams; develop standard procedures for interface management and administrative workflows.
• Coordinate user onboarding and training; monitor system metrics and report improvement opportunities.
• Gather stakeholder requirements and communicate system status and enhancements.
• Supervise administrative staff and coordinate cross-functional teams.
• Customize and configure interfaces to meet evolving business and user needs.
• Maintain configuration and process documentation; audit administrative procedures for compliance.

Qualifications

• 15+ years in system administration, interface management, or related administrative roles.
• Expertise managing enterprise systems, databases, and user interfaces; strong knowledge of ITSM principles and practices.
• Ability to analyze complex processes and implement effective solutions; strong organization and time management.
• Proficiency with ERP systems, database management tools, and office productivity software.
• Experience improving processes and workflows; strong interpersonal and communication skills.
• Leadership experience supervising and mentoring administrative teams.
• Problem-solving and analytical ability, attention to detail, and experience creating training materials and conducting user onboarding.
• Familiarity with system integration and multi-platform environments; ability to adapt to a fast-paced, changing environment.