Integration Specialist

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You You are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals. What you'll do and how you'll have an impact

Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product

Coordinate and guide customer onboarding projects from kick-off to launch. This includes the creation of work back schedules and acting as the primary point of contact

Train customers on various aspects of the Partnerstack platform

Document key decisions that will help guide the customers with future platform decisions

Conduct extensive discovery about partner experiences, goals and pain points in an effort to make informed and consultative recommendations

Work cross-functionally with teams across the organization to help customers launch their program in the most effective way

Experience in customer experience, project coordination, implementations, or related roles

Focused on finding new and effective ways to improve processes and provide value to clients

Able to communicate effectively and succinctly, conveying value to customers with clarity

Previous experience in the partnerships space

Thrives in a fast-paced environment, with the ability to self-start and learn on the job

A solid understanding of SaaS businesses and a keen interest in keeping up with the industry

A collaborative team player who can effectively manage stakeholder expectations

Able to successfully prioritize competing tasks

Strong attention to detail and problem-solving abilities

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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