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Integration Engineer

Strategic Communications
Remote, USA
Full-time
Mid Level
Remote
Discovered 1 months ago

Full Job Posting

  • Guide both internal and external stakeholders, through the different stages of technical implementation, including: requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing.
  • Track technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies.
  • Configure, schedule and maintain containerized software across a multi-cloud environment.
  • Update external facing technical documentation to educate customers on our technical solutions
  • Associates degree or higher in relevant coursework required
  • 1-2 years' experience in an Implementation Specialist, Technical Analyst, Technical Project Management or IT support role
  • Passion for supporting law enforcement, first responders, and other government agencies.
  • Experience in a customer-facing role, preferably in a project management, training, customer support, and/or feedback collection role.
  • Strong organizational skills and ability to multitask.
  • Excellent written and oral communication skills.
  • Ability to work independently and towards a deadline with minimal oversight.
  • Ownership over your own work and a commitment to every part of a task, from big picture to small details.
  • Knowledge of API Integrations, XML, JSON and Kubernetes.
  • Knowledge of SQL.
  • Strong troubleshooting skills, the ability to read technical logs.
  • Basic understanding of Linux systems.
  • ISO 9001:2015 internal training to be completed within ninety (90) days of hire.

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