Intake Coordinator

REPORTS TO: VP of Clinical Operations

Position Summary

Key Responsibilities

• Serve as the first point of contact for inbound referrals via phone, fax, or email.
• Communicate with referral sources (hospitals, physician offices, skilled nursing facilities) to gather necessary information.
• Provide education on hospice services to patients, families, and providers (training provided).
• Enter accurate referral and patient information into the EMR system.
• Coordinate with admissions and clinical teams to ensure timely scheduling of services.
• Support the sales/marketing team by maintaining referral logs, preparing reports, and following up on pending referrals.
• Participate in training, ride-alongs, and mentoring sessions with business development team.
• Develop professional relationship-building skills with the long-term goal of advancing into external sales.

Qualifications

• Bachelor’s degree preferred (business, healthcare, communications, or related field) or equivalent experience.
• Customer service or sales experience a plus, but not required—training provided.
• Strong communication, interpersonal, and organizational skills.
• Compassionate, professional, and comfortable working in sensitive healthcare situations.
• Motivated, coachable, and eager to grow into a sales career.

Career Growth Opportunity

What We Offer

• Comprehensive training and mentorship in hospice intake and sales.
• Career advancement opportunities into external sales and leadership.
• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A supportive, mission-driven workplace where your work makes a difference.
• Job Type: Full-time
• Benefits:
• Tiered 401(k) matching (up to 6%)
• Medical, Dental & Vision Insurance
• Tiered Paid Time Off starting at 15 days + Holiday Pay
• Year-end and performance-based bonuses
• Mileage reimbursement
• Referral bonus program
• TapCheck: Access earned wages anytime
• Paid training
• Team appreciation events and a supportive culture
• Career growth and professional development opportunities
• Work Location: In person