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Intake and Capacity Lead

City National Bank
Remote, USA
Full-time
Senior · 7+ years experience
Remote
USD 111408-189738 yearly / year
Discovered 1 months ago
AsanaBRDsTRDsUAT

Full Job Posting

  • Own the end-to-end CMO intake, sizing, and prioritization process, ensuring change requests move through a consistent flow from submission to delivery readiness.
  • Maintain and continuously improve the CMO playbook, holding the organization to a consistent standard for how intake, review, and prioritization are run.
  • Serve as the single point of intake for change requests, reviewing each submission for completeness and a clearly defined problem before it advances.
  • Advise Business Platform Architects and business stakeholders on submitting complete, decision-ready requests.
  • Oversee the initial T-shirt sizing and right-sizing of incoming requests to support accurate effort estimation.
  • Manage incoming demand against available capacity across in-scope functions, and escalate when demand exceeds what the organization can absorb.
  • Facilitate the review and prioritization forums and provide governance and oversight of the prioritization process end to end.
  • Ensure Must-Do and regulatory or compliance items are appropriately gated, and that deferred work remains visible and revisitable in the Parking Lot.
  • Maintain the Asana tool as the CMO system of record, keeping status, sizing, capacity, and priority accurate and current.
  • Report on intake volume, capacity, and throughput trends to leadership to inform planning and sequencing decisions.
  • Partner closely with the Agile Manager, Release Manager, and Project Managers to ensure prioritized work transitions cleanly into delivery.
  • Bachelor's Degree or equivalent experience
  • 7+ years of experience in intake management, demand or portfolio management, PMO, or process governance, preferably within financial services or a transformation environment.
  • Demonstrated experience owning and running governance forums and maintaining a prioritization framework under competing stakeholder pressures.
  • Working knowledge of the change and delivery lifecycle, including BRDs, TRDs, UAT, system configuration, release management, and production support.
  • Proficiency with Asana or a comparable work-management tool used as a system of record.
  • Strong facilitation, organizational, and stakeholder-management skills.
  • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
  • Generous 401(k) company matching contribution
  • Career Development through Tuition Reimbursement and other internal upskilling and training resources
  • Valued Time Away benefits including vacation, sick and volunteer time
  • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
  • Career Mobility support from a dedicated recruitment team
  • Colleague Resource Groups to support networking and community engagement

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