Insurance Claims Handler
Key Skills for This Role
Full Job Posting
Qualifications
- We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in learning client servicing skills. Previous claims handling experience is an advantage, but we’d like to hear from you if you have a similar commercial background. Additionally, we’d like you to have:
- Good negotiation skills – for arranging appointments and explaining information when there is pushback on settlement
- Strong relationship building skills – engaging with all parties, providing support and help when it’s most needed
- To understand what matter to the customer and to put this first – putting yourself in their shoes
- Good IT skills, with a keen eye for detail
- Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not
- Flexibility in travelling on adhoc occasions for training and meetings
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values.
- A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into a customer friendly documents. The technical aspect takes around six months to master dependant upon your experience, but we’ll provide the tools, guidance and support to guide you through your development and progression.
- The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible. You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.
About Crawford & Company Australia Pty Ltd
Global provider of claims management and outsourcing solutions.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Crawford & Company Australia Pty Ltd
Administration Assistant
, AUS
Join Crawford as an Administration Assistant within our Specialty Services team in Brisbane, supporting an experienced team of Loss Adjusters across a variety of specialist claims. This is a great opportunity for an orga
Internal Claims Adjuster
, AUS
Join Crawford as a Property Claims Consultant and take the next step in your insurance career. In this role, you will manage a portfolio of property claims from lodgement through to resolution, supporting customers throu
Sr Claim Examiner- WC
, USA
Investigate and settle advanced, large loss, complex claims promptly and equitably under minimal supervision. Works within established authority on moderate-to-difficult claims. Reviews coverages, determines liability an
Team Manager - WC
, USA
Under general direction, supervises the investigation, management, and timely disposition of Workers Compensation claims within account, carrier and/or company guidelines, and assists the VP and/or Assistant VP of Claims
Claims Specialist-WC
, USA
Administers and resolves non-complex short term claims of low monetary amounts, including medical only claims. Documents and monitors open case inventory and ensures proper and timely closing of files. Makes decisions on
Senior Manager International Marketing
, GBR
We are seeking a high-calibre marketing professional to lead the development and execution of strategic marketing initiatives. The successful candidate will combine deep marketing expertise with strong commercial acumen,
Technical Trainer
, GBR
Assist with the design and delivery of technical training and development coaching within all parts of Crawford & Company UK as part of Crawford Academy, supporting colleagues’ technical and professional development. Sup
Insurance Claims Handler (High Net Worth)
Nottingham, GBR
To provide a high-quality, proactive and personalised service to high-net-worth customers throughout the subsidence claims journey. Working closely with Subsidence Consultants and other stakeholders, the role provides th
Administration Assistant
, AUS
Internal Claims Adjuster
, AUS
Sr Claim Examiner- WC
, USA
Team Manager - WC
, USA
Claims Specialist-WC
, USA
Senior Manager International Marketing
, GBR
Technical Trainer
, GBR
Insurance Claims Handler (High Net Worth)
Nottingham, GBR