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Insurance Claims Handler

Crawford & Company
Glasgow, GBR
Full-time
Mid
Hybrid
Discovered 1 months ago

Full Job Posting

Qualifications

  • Essential:
  • Previous experience within the insurance sector, ideally in a Claims Handling, Claims Administration or FNOL environment.
  • Excellent communication and people skills, with the ability to build positive relationships with customers and colleagues.
  • A positive, initiative-taking and customer-focused approach.
  • Strong organisational skills with the ability to manage competing priorities effectively.
  • High level of diligence and commitment to delivering quality outcomes.
  • Ability to work both independently and collaboratively within a team environment.
  • Desirable:
  • Previous experience handling property claims, including domestic and/or commercial claims.
  • Understanding of policy coverage and claims investigation processes.
  • Experience of working within a customer service-driven environment.
  • Progress towards, or interest in obtaining, relevant insurance qualifications.

Responsibilities

  • Support Adjusters in the management of a varied portfolio of property insurance claims.
  • Deliver a professional end-to-end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.
  • Review and establish policy coverage, applying policy terms and conditions accurately and consistently.
  • Manage First Notification of Loss (FNOL) interactions, gathering key information and setting clear expectations with customers and stakeholders.
  • Liaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.
  • Maintain accurate claim records and ensure service level agreements are met.

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