Installment Account Manager
Skills
About This Role
1. Business and Contract Development
Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.
Prepare and review agreements and addenda (fees, credit limits, return policy, disputes).
Develop a map of installment offers tailored to different seasons and customer segments (0% fees/seasonal installments/down payment).
2. Relationship and Partnership Management
Serve as a single point of contact for each provider, and conduct monthly/quarterly performance review meetings.
Lead joint marketing and sales plans (co-marketing) and define target shares/campaigns. 3.
Operational and Technical Integration
Coordinating with the IT team to integrate APIs/SDKs/payment gateways and testing environments
Unifying the customer journey across POS and e-commerce platforms
Monitoring and managing downtime and errors with the provider and within the Service Level Agreement (SLA)
4. Governance, Compliance, and Risk
Ensuring that installment offers comply with internal policies and relevant regulatory requirements
Managing objections and disputes and establishing a clear escalation mechanism
5. Financial Reconciliations and Reconciliation
Monitoring daily/weekly settlement and collection schedules and reconciling transactions with sales orders
Reviewing discounts/commissions, administrative fees, and settlement variances, and addressing any discrepancies
Providing periodic financial reports on net income, revenue, and any outstanding amounts
6. Sales and Customer Service Empowerment
Train sales and customer service staff on available installment programs.
Monitor the customer experience from approval to delivery and after-sales support.
7. Marketing and Sales Growth
Monitor the implementation of installment campaigns (digital/in-store channels) and track their impact on sales.
8. Analytics and Dashboards
Build a dashboard showing: installment selection rate, approvals, rejections, cart value, conversion rate, and returns.
Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria).
9. Documentation and Reporting
Prepare weekly/monthly reports for management: installment sales, profitability, risk indicators, and opportunities for improvement.
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