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Installation Manager (Windows & Doors)

Dunn Group
Anchorage, USA
Full-time
Manager
Onsite
$70,000 to $80,000 / year
Discovered 1 weeks ago

Full Job Posting

What You Will Do

  • You will manage the installation life cycle from technical measure through project completion, with accountability for accuracy, quality, safety, customer satisfaction, and financial performance.
  • Technical Measurements and Estimating
  • Measure window and door openings accurately within required timeframes
  • Assess site conditions, confirm specifications, and identify installation risks before work begins
  • Build labour estimates, scopes of work, installation methods, and material requirements
  • Complete and submit Installation Field Checklist forms and verify all project information
  • Confirm projects meet company policies, construction requirements, manufacturing standards, and financial objectives
  • Installation and Project Management
  • Manage each project through installation and completion, including subcontractor direction and job-level financial decisions
  • Determine project complexity, workflow, and the skills required for successful installation
  • Conduct job site visits and provide hands-on support to installation crews
  • Coach new crew leads and installers to maintain consistent quality standards
  • Monitor first-time completion, installation quality, project schedules, and homeowner satisfaction
  • Verify payment has been received when each project is completed
  • Customer Service and Issue Resolution
  • Educate homeowners about the installation process and project expectations
  • Respond professionally to concerns and de-escalate difficult customer situations
  • Diagnose service and installation issues, identify root causes, and coordinate timely solutions
  • Protect the company’s reputation through clear communication, accurate follow-through, and professional conduct
  • Team Leadership and Operational Support
  • Provide coaching, training, development, and day-to-day support to installation crews
  • Identify training gaps and coordinate the support needed to improve performance
  • Build strong working relationships and remember the project and personal details that support effective communication
  • Meet regularly with Operations and Project Management leaders regarding installer performance and business needs
  • Schedule technician measure appointments on a rotational basis
  • Travel to remote Alaska regions to support installation operations when required
  • Improve installation processes, operational efficiency, and consistency

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