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Installation Coordinator

Ferguson
Wilmington, USA
Full-time
Mid
Onsite
Discovered 4 days ago

Full Job Posting

Responsibilities

  • Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
  • Collaborate with sales teams to understand the customer requirements
  • Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
  • Contact customer for scheduling of events: pre-site, delivery and installation
  • Update Installation Calendar with pertinent job condition
  • Track and record number of installations by product type
  • Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
  • Write credit memos and sales orders as needed for returns and rescheduled appointments

Qualifications

  • Prior installation coordinating experience is strongly preferred
  • Ability to apply expert level product and installation knowledge
  • Ability to organize and prioritize work and communicate effectively
  • Ability to develop and maintain positive relationship with both internal and external customers
  • Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)
  • At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
  • Pay Range:
  • $15.00 - $39.14
  • Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
  • This role is Bonus or Incentive Plan eligible.
  • Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
  • The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
  • Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
  • Equal Employment Opportunity and Reasonable Accommodation Information

Preferred Qualifications

  • Prior installation coordinating experience is strongly preferred
  • This role is Bonus or Incentive Plan eligible.

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