Inside Sales Support Specialist

Provide day-to-day support to Outside Sales Representatives throughout the sales cycle

Prepare quotations, sales orders, purchase orders, and related sales documentation accurately and efficiently

Assist Outside Sales Representatives with customer requests, project updates, and account support

Support bid preparation, pricing requests, and product recommendations

Monitor customer orders to ensure timely processing and fulfillment

Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors, and customers

Answer incoming phone calls and emails from customers, vendors, and sales personnel

Communicate order status, product availability, delivery schedules, and project updates

Build and maintain positive working relationships with customers, suppliers, and internal departments

Resolve routine customer concerns and escalate complex issues as appropriate

Process customer orders, purchase orders, quotations, returns, and related documentation with a high level of accuracy

Maintain organized sales files, order documentation, and customer records

Verify pricing, quantities, product availability, and order accuracy before release

Assist with reporting, sales documentation, and operational tracking

Ensure compliance with company sales procedures and documentation standards

Develop and maintain product knowledge to support customers and sales personnel

Assist with inventory inquiries and product availability

Support collection activities and accounts receivable follow-up when required

Identify opportunities to improve customer service, operational efficiency, order accuracy, and sales processes

Assist with implementation of continuous improvement initiatives throughout the sales department

Partner with Shipping, Receiving, Warehouse, Purchasing, Customer Service, Accounting, and Operations teams to support customer satisfaction

Communicate effectively with internal departments regarding project requirements and customer expectations

Support company initiatives that improve workflow, communication, and operational performance

Perform additional duties and projects as assigned

Excellent customer service and relationship-building skills

Strong communication and interpersonal abilities

Exceptional organizational and time-management skills

Strong attention to detail and commitment to accuracy

Ability to prioritize multiple responsibilities in a fast-paced environment

Strong problem-solving and analytical skills

Ability to work independently while supporting a collaborative sales team

Strong computer and office technology skills

High school diploma or equivalent required; associate degree in Business, Sales, Construction Management, or related field preferred

Previous experience in inside sales support, customer service, sales administration, order processing, or related roles

Experience within building materials, lumber, millwork, construction supply, manufacturing, or industrial distribution preferred

Product knowledge of construction materials, building products, and industry terminology preferred

Basic understanding of inventory management, purchasing, and order fulfillment processes

Ability to read and interpret blueprints or willingness to learn

Experience using ERP, CRM, or business management software (BisTrack preferred)

Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Primarily office-based environment within a branch, warehouse, or distribution facility

Frequent interaction with customers, vendors, warehouse personnel, shipping teams, Outside Sales Representatives, and management

Ability to sit and work at a computer for extended periods

Occasional visits to warehouse, yard, or shipping areas may be required

Ability to occasionally lift office materials weighing up to 25 pounds

Flexibility to support extended hours during peak business periods as operational needs require

Health Care Benefits

Paid Time Off

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation , national origin, age, disability, or any other protected status.

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation