Inside Sales Support Representative - Bilingual French

You directly impact customer success and business growth by helping veterinary practices adopt solutions that improve diagnostic efficiency and patient outcomes. Your work strengthens customer relationships and advances IDEXX’s mission to support better animal health.

-You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.

-You will establish credibility among our domestic veterinary customers and use discovery to make recommendations for additional products and services.

-You will answer questions in regard to ordering products, shipping inquiries and IDEXX online platforms.

-You will use Salesforce.com to maintain accurate customer profiles and interactions.

-You will provide an outstanding customer experience.

-You will be part of a phone queue receiving inbound calls and emails for a majority of your day. Other duties and responsibilities would include attending trainings, coaching sessions and individual development time.

Fluency in both French and English.

-Sales, customer service and/or customer facing experience.

-Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.

-Capability to absorb and articulate technical information.

-Highly motivated and goal-oriented, while working collaboratively for team success.

-Strong organizational skills, especially in a multi-tasking environment.

-Ability to work both independently and as part of a team.

-Computer proficiency (Microsoft Windows, Excel, Word and Outlook).

-Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.

-Bachelor’s degree in a business or scientific discipline is a plus.

When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.

What you can expect from us:

Hourly rate of $21/hr+ based on experience & shift-differential pay offered for later shifts

Opportunity for annual cash bonus

Health / Dental / Vision Benefits Day-One

5% matching 401k

Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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