Inside Sales Specialist - Customer Solutions

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

A career at Mira means experiencing our culture of caring.

Are you a driven, people-focused professional who thrives on turning conversations into long-term relationships and revenue?

As a Customer Solutions Specialist, you’ll convert inbound leads and follow up on warm referrals as you educate customers on Mira’s coverage, pricing, and service value.

You’ll set proper expectations, create long-term value, and help customers feel confident protecting their homes with Mira.

Join us and be a part of our incredible team!

The Customer Solutions Specialist plays a vital role in driving top-line growth by converting inbound opportunities and upselling add-on services.

This position focuses on educating customers, setting proper expectations, and creating long-term, value-driven relationships.

• Handle inbound and outbound sales calls, emails, and messages to generate new business and upsell existing customers
• Identify customer needs and recommend appropriate services or solutions to drive conversions
• Educate prospects on service offerings, pricing, and value propositions to overcome objections
• Follow up on leads, quotes, and opportunities to move prospects through the sales pipeline
• Accurately document interactions, opportunities, and next steps in FieldRoutes
• Collaborate with operations and field teams to ensure smooth onboarding and service expectations
• Meet or exceed individual and team sales targets, conversion rates, and revenue goals
• Maintain professionalism, product knowledge, and brand integrity in all customer interactions

• A passion for helping customers and building lasting relationships
• Strong communication, active listening, and problem-solving skills
• Ability to multitask in a fast-paced, team-oriented environment
• Confidence with sales scripts, objection handling, and closing techniques
• Proficiency (or willingness to learn) FieldRoutes and NICE CRM
• Commitment to honesty, empathy, and accountability
• Sales/call center experience or completion of inside sales baseline training preferred
• Familiarity with inside sales, account creation, or call center operations (FieldRoutes experience a plus)

$15/hour + commission

Average Annual Earnings: $60,000 - $80,000

Top Earners $100,000+

Health, dental, vision, life, and disability insurance

Paid time off

HQ building perks (basketball court, full gym, sauna, cold plunge, putt putt, etc.)

Weekly catered lunches, daily snacks and drinks