Inside Sales Representative

Essential Duties & Responsibilities

• Serve as the primary contact for assigned opportunities generated through RLG corporate lead development; quickly qualify needs and move viable opportunities forward.
• Gather complete specifications and coordinate with estimating, operations, technical teams, and other resources to deliver accurate, competitive quotes quickly.
• Follow up consistently on open quotes, address questions and objections, and convert opportunities into new business.
• Manage an assigned portfolio of small to medium-sized accounts, maintaining regular outreach to strengthen relationships, encourage repeat orders, and protect customer retention.
• Identify growth opportunities within existing accounts, including new products, applications, locations, and cross-selling opportunities across RLG capabilities.
• Monitor ordering patterns and proactively re-engage customers when activity declines or retention risk is identified.
• Follow up after shipment to confirm successful delivery, resolve concerns, and ensure an excellent customer experience.
• Maintain accurate Salesforce CRM records, pipeline activity, quote status, customer information, and sales forecasts.
• Partner cross-functionally to resolve customer issues and deliver on commitments.
• Maintain strong knowledge of RLG products and capabilities, including pressure-sensitive labels, shrink sleeves, RFID and smart labels, flexible packaging, durable and engineered solutions, extended-content labels, sustainable products, embellishments, and related services.
• Meet or exceed assigned sales, conversion, retention, and account-growth targets.

Qualifications

• Bachelor's degree or equivalent relevant experience in sales, account management, customer service, or another customer-facing commercial role.
• 2+ years of inside sales, account management, business development, or related customer-facing experience preferred.
• Driven to win, exceed targets, and take ownership of results while working independently.
• Strong sense of urgency with the ability to manage multiple quotes, opportunities, customers, and deadlines in a fast-paced environment.
• Excellent communication, relationship-building, negotiation, active-listening, and follow-up skills.
• Customer-focused mindset with a genuine commitment to responsiveness, accuracy, and service.
• Strong technology skills, including experience with Salesforce or other CRM systems and Microsoft Office applications.
• Label, packaging, printing, or manufacturing experience preferred, with the ability to quickly build technical product knowledge.

What Success Looks Like

Posted Pay Range

• 60,000 – 75,000

About Us

Benefits Summary

• Why work with us? Take a look at all we have to offer!
• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision coverage
• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Benefits -- Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
• Excellent 401(k) retirement plan with generous company contribution
• We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization
• We believe in rewarding our employees with performance-based salary increases
• CLICK HERE to watch a video and learn more about us!