Inside Sales Manager - Tupelo, MS

Quick Snapshot

Essential Duties and Responsibilities

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions.
• Communicates to and works with the Area Sales Leadership Team to help resolve unique customer issues.
• Supervises activities of the Inside Sales Department and ensures team members meet or exceed goals for retaining existing business, generating new business, opportunity generation, and account management.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Develops and executes ongoing coaching and training to all Inside Sales Representatives.
• Updates all Inside Sales Representative reference material as appropriate.
• Assists in the communication and maintenance of the Area pricing and service strategies through collaboration with Area departments.
• Sets up and maintains accurate customer records for all customer interactions, including prospect data, contracts, orders, and service machine documentation.
• Works with the Area Sales Leadership Team to develop and implement strategies to up sell and cross sell to customers via outbound calls.
• Communicates goals to Inside Sales Representatives and arranges for proper training so they may successfully meet expectations.

Qualifications

• Education: Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
• Experience: Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience).
• Internal requirements include 3-years proven success in a Level 4-6 sales position.
• This is a management position; placement or advancement depends on individual performance, local market conditions, and/or Market Area requirements.
• This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
• Certificates, Licenses, Registrations or Other Requirements: None required.

Other Knowledge, Skills or Abilities Required

• Build Relationships
• Communicate With Impact
• Demonstrate Adaptability
• Demonstrate Integrity and Courage
• Demonstrate Professionalism
• Demonstrate Leadership/Coaching
• Initiate Action
• Produce Results
• Think Strategically
• Focus On Customers
• Gain Commitment
• Influence and Negotiate

Work Environment

• Normal setting for this job is an office setting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Eligible employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability.
• Stock Purchase Plan and Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.
• Benefits may vary by site.