Inside Sales/Customer Service Representative

Role overview

Primary duties

• Monitor distributor purchases, order accuracy, product needs, customer allocations, orders, pricing, and changes.
• Respond to distribution and OEM sales inquiries and quote product prices, availability, and lead times.
• Maintain current knowledge of pricing, margin lists, price changes, and manufacturing changes.
• Maintain call reports and coordinate organizational or plant resources to address customer needs.
• Follow up on claims with customers and collaborate with plants to resolve issues.
• Coordinate customer mill visits and hospitality.

Candidate qualifications

• Have 3–5 years of inside sales or customer service experience in manufacturing.
• Be bilingual in French and English, spoken and written.
• Be resourceful, meticulous, autonomous, and efficient.
• Understand panel specifications, including hardwood grades and 3-ply, line-by-line, MPX, and combi-core constructions.
• Be able to quote pricing, explore alternatives to secure sales, and complete order entry.

Workplace

• The candidate is required to work from the mill in St-Casimir, Quebec.

Compensation

• The stated salary range is 48–53k; no pay period or currency is specified.