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Inside Sales Account Manager - Latin America

Oxford Nanopore Technologies
Remote, USA
Full-time
Manager
Remote
Discovered 3 weeks ago
Account managementSalesforce

Full Job Posting

Nice to Have

  • PhD or other advanced scientific degree.
  • Experience within the NGS, genomics, sequencing, or molecular biology market.
  • Experience selling or supporting customers across Latin America.
  • Experience working with distributors or channel partners.
  • Experience within global commercial teams and coordinating with field-based colleagues.
  • Familiarity with complex, multi-stakeholder sales environments across academia, biotechnology, pharmaceutical, clinical research, or government laboratories.
  • Experience supporting commercial campaigns, webinars, account-based marketing, or other targeted customer-engagement initiatives.
  • About the Opportunity This role offers the opportunity to work within one of the most scientifically dynamic regions in the world, supporting researchers and organizations across Latin America. You will have the opportunity to combine scientific knowledge with commercial development, build relationships across a diverse customer base, and contribute directly to the continued adoption of Oxford Nanopore sequencing technology.
  • For candidates based in the United States, the expected base salary range for this position is between $77,000 and $95,000 USD. The salary offered will reflect the skills and experience of the candidate. Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance. Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.
  • The salary range listed for this position applies to U.S.-based candidates only. Compensation for candidates based in Brazil will be determined in accordance with the applicable local market, employment structure, and company compensation framework.
  • We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact [email protected]
  • #LI-Remote #LI-SH1

Qualifications

  • Bachelor's and/or Master's degree, preferably in Life Sciences, Genetics, Genomics, Molecular Biology, or a related scientific discipline.
  • Professional fluency in Spanish and English, both written and verbal, with the ability to communicate scientific and technical concepts effectively.
  • Commercial, inside sales, account management, or related customer-facing experience within research, biotechnology, pharmaceutical, clinical, genomics, or other life sciences markets.
  • Strong working knowledge of DNA sequencing technologies and their applications.
  • Ability to understand scientific customer needs and translate them into relevant commercial opportunities.
  • Confidence conducting proactive outbound customer engagement in addition to managing inbound opportunities.
  • Experience using CRM systems such as Salesforce, HubSpot, or similar platforms, with a disciplined approach to pipeline and activity management.
  • Strong relationship-building, communication, and influencing skills.
  • Excellent organization and time-management skills with the ability to manage multiple opportunities simultaneously.
  • Collaborative approach and the ability to work effectively within a fast-paced, goal-oriented commercial environment.
  • Proactive mindset, sound judgment, and consistent follow-through.
  • Ability to travel within the territory as required.

Responsibilities

  • Develop and Convert New Opportunities - Manage inbound opportunities from initial engagement through close while also conducting proactive outbound prospecting across the territory. Understand customer needs, identify relevant solutions, build compelling business cases, and maintain momentum throughout the sales process.
  • Grow Existing Accounts - Develop relationships across existing accounts to increase product utilization, identify new users and applications, and uncover opportunities for upselling and cross-selling.
  • Partner with Channel Organizations - Work closely with channel partners throughout the region to support customer engagement, opportunity qualification, and commercial execution. As your knowledge develops, you will also help support partner education and enablement.
  • Support Customer Education and Engagement - Provide customers and partners with timely product information, technical resources, and application guidance to help them understand how Oxford Nanopore technology can support their research.
  • Execute Targeted Commercial Campaigns - Partner with Marketing and commercial colleagues to execute targeted outreach initiatives, including call and email campaigns, webinars, product initiatives, and account-based engagement.
  • Manage Pipeline and Forecasting - Maintain strong CRM discipline by tracking customer activity, documenting opportunities, managing pipeline progression, and providing accurate forecasts. Capture relevant competitive, market, and customer intelligence to support broader territory strategy.
  • Partner with Field Sales - Work closely with Account Executives and other field-based colleagues by conducting account research, preparing for customer meetings, coordinating follow-up, supporting quotes and trials, and helping advance active opportunities.
  • Build Strong Customer Relationships - Develop trusted relationships with customers across the territory and help create a consistent, positive experience from initial engagement through adoption and continued use.
  • Collaborate Across Teams - Partner effectively with Marketing, Field Applications Scientists, Technical Support, Account Executives, channel partners, and other colleagues to provide a seamless customer experience.

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