Inquiry Specialist (Legal Intake) – Dubai | Full-time | Immediate start
AWS Legal Group is expanding our Inquiry Team. We need disciplined, reliable, client-obsessed specialists who follow process exactly. As a law firm, accuracy and speed matter: you’ll respond to new leads within 10 minutes (during your shift), update monday.
Skills
About This Role
Overview
AWS Legal Group is expanding our
Inquiry Team
.
We need
disciplined, reliable, client-obsessed
specialists who follow process exactly.
As a law firm, accuracy and speed matter:
you’ll respond to new leads within 10 minutes (during your shift)
, update
monday.com
, and
follow the client until the matter proceeds or is formally closed
.
You will:
respond on WhatsApp/phone/email, qualify,
book consultations
,
attend some consultations
, write
MoM (minutes of meeting)
, and
follow up on quotations
until signature or closure.
You are:
sharp in English (Arabic a plus), fast and polite, process-driven, comfortable with
monday.com
and CRMs, and committed to zero errors.
Legal exposure is a plus or complete our
2-week training at 50% salary
.
Responsibilities
- **Respond to new leads within 10 minutes**
- (during your shift) via WhatsApp, phone, and email using firm scripts and tone.
- Qualify matters,
- book consultations
- , manage calendars, and confirm attendance.
- **Attend selected consultations**
- , capture
- MoM (minutes of meeting)
- , and log action items and deadlines.
- **Update and manage all records in monday.com**
- (statuses, owners, due dates, notes, files).
- **Follow up end-to-end**
- : from first contact
- until the case proceeds (retainer signed/payment received) or is formally closed
- after consultation.
- **Track and follow up on quotations**
- : send, clarify, re-issue if needed, and pursue to signature or formal decline.
- Produce accurate handovers to lawyers; safeguard confidentiality and data protection.
- Hit weekly KPIs: 10-min SLA adherence, consultation bookings, conversion to retainer, data accuracy, and closed-loop follow-ups.
Requirements
- Excellent written and spoken
English
;
Arabic
- is a plus.
- 1–3 years in intake, customer service, or sales ops;
- law-firm or legal exposure
- is an advantage.
- **monday.com**
- proficiency (or fast learner) and comfort with CRMs, calendars, and WhatsApp Business.
- Strong note-taking; able to draft clear
MoM
- and summarize next steps.
- Process discipline, attention to detail, and calm, professional client etiquette.
Training & Compensation
- **Structured onboarding:**
- 2 weeks at 50% salary
- with assessments on scripts, monday.com workflows, compliance, MoM quality, and follow-up standards.
- On passing: full salary (DOE) + performance incentives where applicable.
- Benefits and growth path discussed at interview.
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