Infrastructure Project Manager

Work Arrangement: On-site, 5 days a week

• The Service Delivery Manager will be responsible for managing infrastructure operations, ensuring compliance with Service Level Agreements (SLAs), and overseeing End-User Services (EUS), server and network environments.
• The role will act as the primary point of contact between the customer and internal delivery teams, ensuring effective service delivery, operational excellence, and customer satisfaction.
• The ideal candidate should have strong technical knowledge of server hardware, data centre operations, infrastructure and network fundamentals, incident management, and stakeholder management.

• Identify challenges and improvement opportunities within existing service delivery operations.
• Identify potential areas for new business offerings and service capabilities.
• Define and implement new service delivery methodologies.
• Assess the skills and capabilities of delivery managers and identify development requirements.
• Establish clear performance benchmarks, targets, and success criteria to measure delivery effectiveness.

• Strong knowledge of server hardware across multiple vendors.
• Experience with remote server management tools.
• Understanding of software and hardware RAID configurations.
• Strong understanding of IT infrastructure and network fundamentals, including network topology.
• Knowledge of data centre operations and infrastructure management.

• Understand new business opportunities, business cases, and client requirements.
• Develop appropriate organisational structures and effective service delivery solutions.
• Present and demonstrate delivery methodologies to prospective clients.
• Develop cost estimates and pricing models for new business opportunities.