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Infrastructure Engineer III- Network Operation Merchant Services

JPMorgan Chase
Hyderabad, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 4 weeks ago
PythonAnsibleCpacketWiresharkRiverbedSplunk

Full Job Posting

  • Applies technical knowledge and problem-solving methodologies to projects of moderate scope, focusing on improving data and systems running at scale, and ensuring end-to-end monitoring of applications.
  • Accountable for incident, problem, and change management, as well as risk, vendor and client relationship management, internal and external communications, service delivery, lifecycle management, and service evolution.
  • Executes day-to-day duties of their function and defines and drives MIS requirements to support and improve the business processes they support.
  • Acts as the primary customer interface for day-to-day issues and queries.
  • Demonstrates leadership skills with emerging management capability (e.g., Team Leader / SME (Subject Matter Expert)).
  • Coaches and mentors less experienced team members and supports overall team management responsibilities.
  • Develops organizational functional goals, priorities, and service objectives aligned to the overall GT strategy.
  • Creates original documentation and updates existing documentation.
  • Acts independently and leverages critical thinking; advocates for the customer base when faced with Infrastructure or Business Critical issues.
  • Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
  • Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
  • Expertise in one or multiple Network Technologies: Routing & Switching (LAN, WAN), IP Services (Load Balancing, Bluecoat Proxies and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric), Optical (Ciena).
  • Experience working in a banking, exchange, or technology type environment within a global organization.
  • Understands network infrastructure components and how they are tracked and managed in various systems.
  • Executes within a customer-centric environment.
  • Ability to use (or learn) scripting languages such as Python, Ansible, etc.
  • Experience in protocol analyzers (Cpacket, BigSwtich, Wireshark, Riverbed).
  • Experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes).
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectation
  • Ability to initiate and implement ideas to solve business problems
  • Passion for learning new technologies and driving innovative solutions.
  • Strong communication skills (written and verbal).

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