Infrastructure Engineer I

Have a solid foundation in Windows systems administration, networking, and IT support

Enjoy troubleshooting technical issues and helping users resolve hardware, software, and connectivity problems

Understand the importance of security controls, account management, and secure IT operations

Are comfortable supporting both infrastructure systems and day-to-day end-user technology needs

Take initiative, follow established procedures, and maintain accurate technical documentation

Communicate effectively with users, technical teammates, and leadership

Can manage multiple support requests and priorities while providing responsive, professional service

Administer and maintain Windows servers, workstations, user accounts, Active Directory, Group Policy, DNS, and DHCP

Provide help desk and desktop support for hardware, software, account access, printing, and connectivity issues

Troubleshoot network and infrastructure issues involving switches, firewalls, and enterprise connectivity

Install, configure, update, and maintain computer equipment, operating systems, applications, and peripherals

Support virtualization platforms, shared drives, file permissions, storage systems, and other corporate IT services

Maintain security controls, access permissions, endpoint protection, system updates, and backups in accordance with company policies

Monitor system availability and performance, investigate technical issues, and coordinate escalations when needed

Maintain accurate records of support requests, system configurations, IT assets, and technical procedures

Assist with infrastructure upgrades, equipment deployments, onboarding, offboarding, and other IT operational tasks

Follow applicable security policies and compliance requirements, including relevant NIST and CMMC standards

Support occasional after-hours maintenance, upgrades, and major system updates to minimize disruption to business operations

Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related technical field

Minimum of three years of experience in systems administration, IT infrastructure, desktop support, or IT operations

Active TS/SCI clearance with a polygraph

CompTIA Security+ certification, or ability to obtain the certification within 90 days of starting

Experience administering Windows systems, including Active Directory, Group Policy, user accounts, and file permissions

Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, and wireless connectivity

Experience troubleshooting hardware, software, operating system, and end-user technical issues

Familiarity with enterprise security practices, access controls, patching, endpoint protection, and system compliance

Strong customer service, communication, organization, and problem-solving skills

Ability to document technical issues, follow established procedures, and manage multiple priorities

Availability for occasional after-hours support during major system updates, maintenance, and infrastructure changes

Availability for occasional after-hours emergency support during unplanned system outages or system issues

Ability to work full-time onsite

Familiarity with Linux administration and command-line tools

Experience with virtualization platforms such as VMware, ESXi, or vSphere

Experience with firewalls, network monitoring, or network security technologies

Familiarity with network-attached storage, iSCSI, and shared file systems

Experience supporting macOS devices in an enterprise environment

Familiarity with endpoint protection and anti-malware platforms

Experience with telephony systems, printers, and other office technology

Experience supporting backups, disaster recovery, and infrastructure monitoring

Additional IT certifications relevant to systems administration, networking, or cybersecurity

ClearEdge is an established small business that values its employees and is committed to providing an environment where individuals can succeed and grow. We believe in developing our people, promoting from within, and fostering long-term career growth across the organization. Our Core Values—Honesty, Integrity, Loyalty, Fairness, Respect, Responsibility, and Accountability—guide everything we do. These principles shape our culture, inform our decisions, and drive our commitment to excellence in support of our customers and partners. If this position is not the right fit, we encourage you to visit our Careers page to explore other opportunities at ClearEdge or connect with one of our recruiters at [email protected]. ClearEdge is an equal opportunity employer.