Infra Admin

Key Responsibilities

• Provide front-line deskside support and respond to urgent IT incidents with speed and professionalism.
• Handle new-joiner setups, hardware swaps, peripheral installation, and MDM enrolment.
• Manage access control and biometric enrolments, and support office moves and cabling requirements.
• Liaise with local vendors and service providers (e.g., DU) to manage deliveries, installations, and service escalations.
• Maintain and update IT asset inventory and ensure accurate record-keeping.
• Participate in a structured on-call/after-hours rotation for triaging and escalating critical issues.
• Administer and support firewall configurations, VPN setup, and secure remote access solutions.
• Manage VoIP systems, telephone systems, and related voice infrastructure support.
• Support wireless network setup, configuration, and troubleshooting (Wi-Fi access points, coverage issues, guest networks).
• Perform Office 365 administration, including user management, mailbox configuration, licensing, and basic security policies.
• Manage endpoint solutions including endpoint security, device management, compliance, and deployment using tools such as EDR platforms, antivirus solutions, and endpoint management systems (e.g., Intune/SCCM).

Requirements

• 4+ years of experience in IT administration, deskside support, or a related field.
• Strong troubleshooting skills across hardware, software, network, voice, and endpoint systems.
• Knowledge of MDM solutions, endpoint security tools, access control systems, IT infrastructure setup, and cloud services.
• Experience with firewall, VPN, VoIP, telephone systems, wireless networking, Office 365 administration, and endpoint management solutions.
• Proven ability to work under pressure and manage multiple priorities.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Flexibility to provide after-hours/on-call support as required.

Job Types: Full-time, Permanent