Information Technology Support Administrator
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About the Role
At Vivid Adapt, we aren’t just keeping the lights on we are scaling a global infrastructure. As a fast-growing, international technology firm operating across more than 6 countries, we are looking for a proactive IT Administrator to join our team in Dubai.
Key Skills for This Role
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Overview
At Vivid Adapt, we aren’t just keeping the lights on we are scaling a global infrastructure.
As a fast-growing, international technology firm operating across more than 6 countries, we are looking for a proactive IT Administrator to join our team in Dubai.
We don’t believe in rigid, stagnant career paths.
We believe in potential.
We provide an environment where your initiative is the primary driver of your success.
Whether you are at the start of your journey or an experienced professional, we offer the mentorship and the challenges necessary to turn raw potential into expert-level skill.
We prioritize long-term relationships - not just with our clients, but with our people.
We invest in you because we want you to grow alongside us.
Core Responsibilities
- Infrastructure Management: Own the stability, security, and performance of our local IT infrastructure in Dubai, ensuring high availability for our international operations.
- Proactive System Maintenance: Don’t just wait for tickets - actively monitor systems to identify bottlenecks and vulnerabilities before they impact business growth.
- AI-Ready Integration: Assist in the deployment and security hardening of AI-driven tools, ensuring they are integrated into our secure, robust foundation.
- User Support & Enablement: Provide seamless technical support to the local team, acting as a technical partner rather than a "help desk."
- Documentation & Governance: Maintain clear, concise documentation for systems and processes, ensuring our global standards are met locally.
- Cross-Border Collaboration: Work closely with our global IT teams to implement enterprise-wide security policies, sharing insights that help us scale effectively across all regions.
- Continuous Improvement: Identify opportunities to automate manual tasks, allowing us to focus on higher-level strategic value for our customers.
Technical Qualifications
- Education: A Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent professional certification).
- Experience: 2+ years of experience in IT administration, system support, or a similar technical role.
- Systems Proficiency: Hands-on experience with Windows/Linux server administration, network configuration (TCP/IP, DNS, VPNs), and identity management.
- Cloud & Security: Familiarity with cloud environments (e.g., AWS, Azure, or M365) and a foundational understanding of security hygiene (firewalls, endpoint protection, and backup protocols).
- Technical Troubleshooting: A proven ability to diagnose and resolve complex hardware and software issues efficiently.
The "Vivid Adapt" Mindset
- A "Can-Do" Mindset: Proactivity is our currency. You identify problems and bring solutions to the table before they disrupt the business.
- Growth-Oriented: A hunger for professional development. We want people who are curious about new technologies and willing to take on higher-level responsibilities as we scale.
- Reliability: You understand that IT is the backbone of the company. We value consistency and the long-term relationships you build with your colleagues.
- Collaborative Spirit: You thrive in a diverse, international culture. You are comfortable communicating across borders and working as part of a global team.
- Why Vivid Adapt?
- International Exposure: Work in a diverse, global environment across 6+ countries.
- Strategic Impact: Security and IT are not overhead here -they are the engines of our business growth.
- Investment in You: We actively champion young talent and provide the path to grow into senior leadership.
- Autonomy: We value doers who take ownership of their work and contribute to our global vision.
- Join the Growth
- If you are looking for a company that values your growth as much as you do, we want to hear from you.
- At Vivid Adapt, you won't just be filling a seat - you’ll be helping us define the future of our infrastructure.
- Ready to start?
- Apply by sending your CV and a brief note on why you value proactive problem-solving
- *Vivid Adapt is an equal opportunity employer committed to fostering an inclusive, high-growth, and international work environment.*
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