Information Technology Project Manager
Role Overview
The Information Technology Project Manager, internally titled Agile Delivery Manager, supports Agile delivery and software product development at a SaaS company.
This is an individual-contributor functional specialist role focused on delivery governance, process engineering, and technical alignment, not personnel management or corporate budgeting.
Key Skills for This Role
Full Job Posting
About the role
The Information Technology Project Manager, internally titled Agile Delivery Manager, supports Agile delivery and software product development at a SaaS company.
This is an individual-contributor functional specialist role focused on delivery governance, process engineering, and technical alignment, not personnel management or corporate budgeting.
Key responsibilities
- Develop, implement, and refine SDLC procedures and Agile delivery frameworks to improve team throughput and software quality.
- Translate product release roadmaps into sprint backlogs, prepare progress reports, and facilitate quarterly delivery-metric reviews.
- Facilitate standups, planning, backlog refinement, sprint reviews, retrospectives, and delivery workshops; align sprint schedules with product roadmaps.
- Identify and resolve cross-team dependencies, operational risks, technical blockers, and workflow bottlenecks.
- Collect, analyze, and report delivery metrics such as velocity, lead time, cycle time, burndown, and bug density.
- Coach teams and train developers, product managers, and cross-functional groups in Scrum/Kanban, Jira administration, and practical AI use.
- Connect business requirements with development execution; maintain roadmaps and transparent progress tracking for stakeholders.
- Use generative AI platforms to build delivery dashboards, refine backlog documentation, and optimize process engineering.
- Promote Agile governance, visible tracking tools, self-organizing teams, and continuous process improvements based on retrospective feedback.
Qualifications and experience
- A bachelor’s or master’s degree in Business Administration, Management, International Business, Communications, Information Systems, Computer Science, or a related discipline; an MBA is strongly preferred.
- Active professional Scrum and Agile certifications are required, such as PSM I/II, PSPO I/II, or SAFe SSM.
- At least three years of hands-on experience in software delivery facilitation, SDLC process engineering, backlog alignment, or Scrum Master/Agile Delivery roles in SaaS or software product environments.
- Strong understanding of Agile principles, SDLC models, release processes, and sprint delivery frameworks.
- Ability to analyze technical delivery metrics and resolve dependencies or blockers across cross-functional engineering teams.
- Proficiency with workflow, backlog, and issue-tracking tools such as Jira, Confluence, Azure DevOps, or similar.
- Experience using generative AI tools such as Claude, ChatGPT, or Gemini for process documentation, backlog refinement, user stories, and metric analysis.
- Exceptional stakeholder management, requirements gathering, facilitation, and ability to train and coach development teams.
About Traction Complete
Traction Complete builds products on the Salesforce platform and describes its culture as collaborative and focused on supporting customers and community.
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