Information Technology Operations Manager

Duties and Responsibilities: Provides direct technical assistance to sworn and civilian Police Department personnel Provides technical support, coordination, maintenance, troubleshooting, and/or administration, as assigned, for specialized Police Department technology Assists with implementation, testing, deployment, and support of new Police Department technology Supports technology installed in Police Department vehicles, including computers, cameras, scanners, printers, communications equipment, and associated peripherals Works collaboratively with City IT to ensure Police Department technology complies with City cybersecurity, network, infrastructure, and enterprise technology standards Education and/or Experience: • Equivalent to a Bachelor’s Degree in Computer Technology, Information Technology, etc. • Seven (7) years of IT support; 2 years supervision preferred Experience should include: • Desktop support, Microsoft Windows/365; • Installation/troubleshooting, user accounts, mobile devices, network support, • Technical customer support. Preferred experience in: • IT support in law enforcement, public safety, 24-hour environments. • CAD, RMS, mobile data computers, body cameras, digital evidence, public safety systems. • Microsoft Active Directory, Microsoft 365, mobile management, VPN, multi-factor auth. • Vendor management, technology projects, industry certifications. Certificates, Licenses, Registrations: Valid driver’s license required. The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

Provides direct technical assistance to sworn and civilian Police Department personnel

Provides technical support, coordination, maintenance, troubleshooting, and/or administration, as assigned, for specialized Police Department technology

Assists with implementation, testing, deployment, and support of new Police Department technology

Supports technology installed in Police Department vehicles, including computers, cameras, scanners, printers, communications equipment, and associated peripherals

Works collaboratively with City IT to ensure Police Department technology complies with City cybersecurity, network, infrastructure, and enterprise technology standards

Yes

No

Desktop and laptop support

Microsoft Windows

Microsoft 365

Hardware/software installation and troubleshooting

User account administration

Mobile device support

Network troubleshooting

Technical customer support

None of the above

Required Question