Information Technology Operations Command Center, NOC Operator, 3rd Shift - UniFirst

%3Cdiv%3E%3Cspan style=%22font-family:Arial;font-size:medium;%22%3E%3Cstrong%3EJob Summary%3C/strong%3E -%26nbsp;%3C/span%3E%3C/div%3E%3Cdiv%3E%3Cdiv%3E%3Cspan style=%22font-family:Arial;font-size:medium;%22%3EThe NOC Operator will be responsible for monitoring critical network elements and engaging in proactive network systems monitoring.%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3E%3Cspan style=%22line-height:115%;%22%3E Further responsibilities will include operation of the IBM I-Series including Job Monitoring, ASP usage, Printing, disk utilization, Backups, Restores, Operator Messages, troubleshooting and communicating all problems that may arise within the collaborative IT organization. Meeting daily schedules for the company is an essential part of this position. Some Application and End-User Support.%3C/span%3E%3C/span%3E%3C/div%3E%3C/div%3E%3Cp class=%22MsoNormal%22 style=%22mso-element-anchor-horizontal:column;mso-element-anchor-vertical:paragraph;mso-element-frame-hspace:9.0pt;mso-element-left:-30.6pt;mso-element-top:2.15pt;mso-element-wrap:around;mso-element:frame;mso-height-rule:exactly;%22%3E%3Cspan style=%22color:black;font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EJob Detail -%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EMonitor and troubleshoot the network%3C/span%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EMonitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EMonitor automated jobs and resolve/report failures%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EMonitor business critical applications and resolve/report failures%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EMonitor automated and end user incident and outage reporting%3C/span%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EDocument all incoming calls and record the technical issues addressed in each call. Maintain logs of resolutions, communicate about ongoing problems, and use a ticketing system to update information regarding the progress of each call%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3ECreate reports on key metrics as requested%3C/span%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3ERun daily, weekly, and monthly I-Series Jobs, PeopleSoft, Automic, and ABS%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EProvide direct customer support when required%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EMaintain and update documentation for NOC Procedures%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:%26quot;arial%26quot;, sans-serif;font-size:medium;%22%3EThe estimated salary for this position ranges from %2468,000 - %2494,000 yearly. Actual compensation will vary based on factors including but not limited to the candidate’s skills, experience, and qualifications. Geographic differentials may also apply depending on the position’s location. There is no application deadline for this role; recruitment will remain open until the position is filled.%26nbsp;%3C/span%3E%3C/p%3E

Requirements -

• 3+ years working in an office environment
• 3+ years working in a NOC/Operations or Service desk environment
• Familiarity with networking technology - understanding how networking technologies work
• Communication skills - Strong written, verbal, and interpersonal skills
• Computer skills - must have knowledge of computer systems and how to use them
• Must have experience with Microsoft Office products
• Must be flexible to work 1st, 2nd, or 3rd shift to fill in when requested
• Bachelor's Degree in Computer Science or related field preferred

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Job Details Primary Location: United States-Massachusetts Work Locations: 501 - INFORMATION TECH - WILM, 68 Jonspin Road, Wilmington, 01887 Organization: 011 - Wilmington MA Job: Information Technology Employee Status: Regular Job Level: Individual Contributor Shift: 1st Shift Schedule: Full-time Job Posting: Oct 7, 2026, 7:24:27 PM