Information Technology Manager
Role Overview
Manage and develop information technology through planning, enterprise systems, infrastructure, support, cybersecurity, and continuity of technology services.
Ensure technology readiness, reliability, security, business enablement, digital transformation, and effective use of resources and investments.
Key Skills for This Role
Full Job Posting
Role purpose
Manage and develop information technology through planning, enterprise systems, infrastructure, support, cybersecurity, and continuity of technology services.
Ensure technology readiness, reliability, security, business enablement, digital transformation, and effective use of resources and investments.
Planning and business partnership
- Prepare IT operating plans, initiatives, budgets, priorities, performance indicators, and service levels.
- Translate business needs into practical technology solutions and projects; advise departments and assess requested systems and changes.
- Improve user satisfaction, system integration, and digital adoption across departments.
Systems, infrastructure, and support
- Oversee enterprise applications, integration, upgrades, access, testing, documentation, and supplier support.
- Oversee infrastructure, networks, communications, servers, cloud services, accounts, licenses, endpoints, maintenance, capacity, and availability.
- Manage technical support, service tickets and service levels, recurring issues, user access and equipment, knowledge resources, and user satisfaction.
Security and continuity
- Maintain cybersecurity and information security policies, controls, access management, incident response, protective tools, awareness, and compliance reporting.
- Maintain continuity and disaster recovery plans, backups, restoration tests, critical-service priorities, and incident readiness.
Projects, vendors, and governance
- Manage technology and digital transformation projects from requirements through launch, including scope, schedule, cost, quality, risk, testing, training, and change management.
- Define technical specifications, evaluate vendor proposals, manage service providers and contracts, track supplier performance, and address deficiencies.
- Develop IT policies and governance; manage risk, audits, compliance, technical assets, and required documentation.
Performance and team leadership
- Monitor service levels, availability, incidents, costs, contracts, projects, and vendor performance; identify efficiencies and report recommendations.
- Lead the IT team, assign priorities, review work and performance, coach staff, identify training needs, and promote knowledge sharing and continuous improvement.
Qualifications and experience
- Bachelor’s degree in computer science, computer engineering, information systems, or a related field.
- Professional IT certification, for example ITIL, COBIT, or PMP.
- At least 7 years of IT experience, including at least 3 years of supervisory experience.
- Experience with enterprise systems and applications, infrastructure, networks, and cloud services.
- Experience managing technology projects, service providers, contracts, licenses, and technical assets.
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