Information Technology Manager

Job Purpose

Strategic Planning & Leadership

• Develop and implement the company's IT strategy aligned with business goals.
• Define IT policies, standards, and procedures.
• Lead, mentor, and evaluate IT staff and outsourced partners.
• Manage the IT budget and ensure cost efficiency across all technology operations.

Technical Support

• Oversee and ensure delivery of high-quality technical support to all employees.
• Ensure timely response and resolution of user requests and technical issues.
• Supervise installation, configuration, and maintenance of hardware, software, and peripherals.
• Ensure compliance with software licensing and security requirements.
• Manage user accounts, permissions, and access control across Active Directory, Email, Odoo ERP, and Microsoft 365.

Cybersecurity and IT Policies

• Implement and enforce cybersecurity and data protection policies.
• Manage antivirus, firewall, and backup systems to ensure data integrity.
• Conduct regular audits and vulnerability assessments.
• Contribute to disaster recovery and business continuity planning.
• Promote cybersecurity awareness among employees.

Vendor Management and Development

• Manage and evaluate relationships with IT vendors and service providers.
• Negotiate contracts and ensure service quality, SLAs, and cost efficiency.
• Propose and evaluate new technological solutions that improve operations and productivity.

Education and Certifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, MCSA, CCNA, or equivalent are preferred.

Experience

• 6 to 10 years of progressive experience in IT operations, systems administration, networking, and cybersecurity.
• Experience managing IT infrastructure, systems, and vendor relations.
• Exposure to ERP systems (preferably Odoo) and Microsoft 365 administration.
• Experience implementing IT policies, cybersecurity frameworks, and business continuity plans.
• Proven ability to manage technical projects and provide IT leadership in a corporate environment.

Competencies and Skills

• Strong leadership, planning, and organizational skills.
• Excellent knowledge of Windows environments, networking, and server management.
• Solid understanding of cybersecurity, data protection, and disaster recovery.
• Effective troubleshooting and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to make sound decisions under pressure.
• Teamwork, mentoring, and collaboration skills.
• Proficiency in English (written and spoken).