Information Technology (IT) Manager

About Thornhill Medical

Role summary

IT strategy and infrastructure

• Develop and execute IT strategy and technology roadmaps aligned with business goals; evaluate emerging technologies.
• Establish IT policies, procedures, standards, and practices aligned with NIST 800-171/CMMC and NIST 800-53B; support continuity and disaster recovery planning.
• Oversee enterprise architecture, servers, networks, storage, cloud platforms, and telecommunications to ensure availability and performance.
• Manage hardware and software lifecycle planning, procurement, implementation, upgrades, retirement, system monitoring, backups, and recovery testing.
• Act as technical owner of organizational software applications, including ERP, and support departmental rollouts of tools and applications.

Security, support, and digital platforms

• Lead cybersecurity programs, security controls, vulnerability management, incident response, periodic assessments, remediation, and regulatory compliance.
• Direct cybersecurity assurance, including vulnerability assessments of internally developed applications and preparation of executive and customer-facing compliance attestations.
• Manage day-to-day IT support and service delivery, ensuring timely resolution and customer-focused internal service.
• Govern, secure, administer, and optimize corporate websites, hosting, domains, DNS, SSL certificates, and related digital infrastructure.
• Partner with cross-functional teams on digital initiatives, applications, portals, online education, and digital commercialization; support internal workflows and appropriate AI integration.

Projects, vendors, and leadership

• Lead technology implementations, upgrades, deployments, infrastructure improvements, and process automation; define scope, schedules, budgets, and resources.
• Coordinate stakeholders and vendors, monitor risks, and communicate project updates to management.
• Manage IT vendors and service providers, negotiate contracts and licensing, monitor service agreements, and oversee asset inventories and lifecycle tracking.
• Develop the IT budget, track expenditures, and identify cost efficiencies while maintaining service quality and security.
• Manage and develop direct reports, set departmental goals and expectations, and promote continuous improvement, collaboration, and accountability.

Education and experience

• Bachelor’s degree in information technology, computer science, information systems, or a related field.
• Eight years of related IT experience and three to five years of leadership or people-management experience.
• Experience managing enterprise infrastructure, cloud platforms, cybersecurity programs, and IT support services.
• Experience managing IT vendors, budgets, and technology projects.
• Regulated-industry experience, such as medical devices, healthcare, or manufacturing, is an asset.

Technical knowledge and capabilities

• Knowledge of Microsoft 365, Azure, Windows Server, networking, cybersecurity frameworks, and cloud computing.
• Knowledge of IT administration, system security, endpoint management, backup and disaster recovery, and identity and access management.
• Knowledge of web hosting, domains and DNS, CMS, LMS, SaaS, mobile application deployment, developer accounts, and enterprise technology governance.
• Experience supporting ERP, CRM, and business application environments.
• Strong troubleshooting, communication, customer service, analytical, decision-making, and organizational skills; can explain technical concepts to nontechnical stakeholders.

Workplace and physical requirements

• Hybrid remote role in North York, Ontario; application question states up to four days per week on site.
• Primarily office-related work with occasional exposure to warehouse and production work rooms, light lifting and bending, and some travel.

Compensation and employment

• Full-time, permanent position with a target base salary of $105,000–$140,000 per year and eligibility for a bonus.
• Benefits include dental, extended health, life insurance, vision care, paid time off, an employee assistance program, and on-site gym and parking.

Education and experience stated in posting

• The posting specifies a bachelor’s degree and eight years of IT experience as required.