Information Technology Infrastructure Engineer
Role Overview
We are seeking experienced
Full Job Posting
Job Summary
We are seeking experienced
L3 It Support Engineers
to provide advanced technical support across infrastructure, applications, and network environments.
The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.
Key Responsibilities
- Provide
advanced (L3) technical support
for escalated hardware, software, and network issues
- Perform
in-depth troubleshooting and root cause analysis (RCA)
for recurring and critical incidents
- Manage and administer
Active Directory
(user management, group policies, access control)
- Support and troubleshoot
Microsoft Office 365
and related services (Exchange Online, Teams, SharePoint)
- Handle
incident, problem, and change management
as per ITIL practices
- Monitor system performance and ensure
high availability and uptime
- Work on
patching, system upgrades, and configuration management
- Collaborate with infrastructure, network, and security teams for issue resolution
- Maintain and improve
documentation, SOPs, and knowledge base
- Support
on-call rotations and critical incident management
Required Skills & Qualifications
- 6 years
of minimum experience in
It Support And Infrastructure Support
- Strong troubleshooting expertise in
Windows environments, hardware, and enterprise applications
- Hands-on experience with
Active Directory (GPOs, user access, security policies)
- Strong knowledge of
Microsoft Office 365 administration and support
- Experience with
ticketing tools
(ServiceNow, Jira, Zendesk, etc.)
- Solid understanding of
networking concepts
(DNS, DHCP, TCP And IP, VPN)
- Experience in
incident management, problem management, and RCA
- Ability to handle
high-priority incidents and escalations
- Good communication and stakeholder handling skills
Preferred And Nice-To-Have Skills
- ITIL Foundation certification
- Experience with
Azure And Microsoft 365 Admin Center
- Exposure to
endpoint management tools
(Intune, SCCM)
- Knowledge of
security best practices and compliance standards
- Experience in
enterprise or managed services environments
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