Information Technology Engineer

Reports To

Job Purpose

1. IT Infrastructure & System Administration

• Manage and maintain enterprise hardware, software, servers, and network infrastructure.
• Perform installation, configuration, upgrades, and lifecycle management of IT systems.
• Support virtualization platforms, server environments, and enterprise applications to maintain high system availability.
• Monitor infrastructure performance, system health, and network reliability.

2. Cloud & Hybrid Environment Management

• Administer and support cloud-based productivity and collaboration platforms within hybrid IT environments.
• Assist in cloud integration, infrastructure modernization, and deployment of new technologies.
• Support resource provisioning, cloud migrations, and operational scalability initiatives.

3. IT Security & Compliance

• Implement IT security policies, access controls, and operational procedures to safeguard organizational infrastructure and business data.
• Manage firewall configurations, VPN access, endpoint protection, and email security solutions.
• Ensure adherence to cybersecurity best practices and support continuous improvement of the organization’s security posture.

4. System Maintenance & Operational Support

• Perform regular system maintenance, updates, patch management, and preventive troubleshooting.
• Manage backup operations, disaster recovery procedures, and business continuity measures.
• Provide technical support to users by resolving hardware, software, connectivity, and application-related issues efficiently.

5. Network & Connectivity Management

• Manage network infrastructure components including connectivity, wireless solutions, remote access, and communication systems.
• Monitor network performance and troubleshoot connectivity or infrastructure-related issues.
• Support network security and ensure stable and secure communication environments.

6. Automation & Digital Workplace Solutions

• Utilize AI-powered productivity and automation tools to improve operational workflows and administrative efficiency.
• Support digital workplace and knowledge management platforms to enhance collaboration and communication.
• Assist in workflow optimization and infrastructure process improvements.

7. Cross-Functional Collaboration & Vendor Coordination

• Collaborate with internal teams to integrate new technologies and systems into the existing infrastructure.
• Coordinate with vendors and service providers for procurement, maintenance, and project implementation.
• Support office infrastructure setup, IT asset deployment, and employee onboarding/offboarding processes.

8. Documentation & Reporting

• Create and maintain technical documentation, SOPs, troubleshooting guides, and infrastructure records.
• Document IT procedures, configurations, and support processes to maintain operational knowledge.
• Prepare performance reports and provide recommendations for infrastructure improvements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 4–6 years of experience in IT support, system administration, network administration, or a similar role.
• Professional certifications such as CCNA, CompTIA Security+, or Microsoft Azure Fundamentals are preferred.
• Experience working with enterprise IT infrastructure, cloud platforms, and network management environments is highly preferred.

Technical Skills

• Proficiency in Windows, Linux, and Mac operating systems.
• Strong knowledge of networking protocols including TCP/IP, DNS, HTTP, and related technologies.
• Experience with server administration, virtualization technologies, and infrastructure monitoring tools.
• Familiarity with cloud computing platforms such as AWS, Microsoft Azure, or Google Cloud.
• Knowledge of firewalls, VPNs, endpoint protection, and cybersecurity practices.
• Experience in backup management, disaster recovery, and business continuity planning.
• Understanding of automation tools, PowerShell scripting, and workflow optimization.

Core Competencies

• Strong analytical thinking and problem-solving capabilities.
• Ability to troubleshoot and resolve technical issues efficiently.
• Proactive approach to infrastructure optimization and operational improvement.
• Strong collaboration and cross-functional communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous learning mindset with adaptability to emerging technologies and IT innovations.