Information Technology Engineer

Job Summary

Key Responsibilities

• Provide first- and second-level IT support to project staff, troubleshooting hardware, software, operating systems, laptops, desktops, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot computers, operating systems, business applications, and IT peripherals.
• Monitor and maintain site network infrastructure, including LAN, Wi-Fi, internet connectivity, switches, routers, and network cabling.
• Support Microsoft 365 applications, Outlook, Microsoft Teams, user accounts, access permissions, and other corporate IT systems.
• Coordinate with Head Office IT to manage user onboarding, offboarding, account provisioning, access rights, and IT service requests.
• Manage IT support tickets, prioritize requests, and maintain accurate records of incidents and resolutions.
• Maintain IT asset inventories, equipment allocation records, warranty information, and hardware maintenance schedules.
• Coordinate with internet service providers, hardware suppliers, software vendors, and service contractors.
• Support implementation and maintenance of IT infrastructure including network equipment, wireless access points, CCTV, access control, and other approved site technology systems.
• Implement and maintain IT security measures including antivirus protection, endpoint security, access controls, software updates, and cybersecurity procedures.
• Support IT equipment procurement by providing technical specifications, assessing requirements, and coordinating installation and configuration.
• Perform site visits and provide on-site technical support as required by project operational needs.

Qualifications & Experience

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related discipline.
• Minimum 2 years of relevant IT experience.
• Previous experience in the construction industry or on construction projects is mandatory.
• Good command of English, both written and spoken.
• Practical experience in IT support, hardware and software troubleshooting, network administration, and end-user support.
• Working knowledge of TCP/IP, LAN/WAN, Wi-Fi, routers, switches, DNS, DHCP, and basic network troubleshooting.
• Experience supporting Microsoft Windows, Microsoft 365, Outlook, Microsoft Teams, and user account administration.
• Familiarity with IT asset management, warranty tracking, ticketing systems, and IT service management procedures.
• Knowledge of cybersecurity fundamentals, endpoint protection, access management, and IT security best practices.
• CCNA, CompTIA Security+, or equivalent certifications are preferred.
• Experience supporting construction site offices, project teams, consultants, and subcontractors is highly desirable.

Skills & Competencies

• Strong technical troubleshooting and problem-solving skills.
• Good knowledge of network infrastructure, IT systems, and end-user computing.
• Strong communication and customer service skills.
• Effective time management, prioritization, and incident resolution capabilities.
• Ability to work under pressure and respond to urgent project requirements.
• Strong coordination and teamwork skills across project and corporate departments.
• High level of accountability, initiative, and attention to detail.
• Commitment to cybersecurity, information confidentiality, and company IT policies.
• Willingness to work on construction sites and support operational requirements as needed.

Work Environment

• Based primarily at construction project sites in the Kingdom of Saudi Arabia, with coordination and support from the Head Office IT Department.
• Close collaboration with Project Managers, Project Engineers, Planning, HR, Procurement, HSE, Administration, consultants, and subcontractors.
• Regular interaction with Head Office IT, internet service providers, equipment suppliers, and external technology vendors.
• Dynamic, fast-paced, deadline-driven environment supporting construction site operations and project mobilization.
• May require travel between project locations and on-site attendance outside routine hours to address critical IT incidents.