Information Systems Technician I - Business Services Office

Role overview

Duties and responsibilities

• Supports enterprise integrations using MuleSoft, API-led connectivity, Java, and related technologies; assists with REST APIs, data transformations, orchestration flows, and integration pipelines.
• Follows architecture patterns, security guidelines, and integration standards; helps troubleshoot issues, check performance, and participate in root-cause analysis under guidance.
• Completes assigned development work, contributes to shared projects, participates in code reviews, and collaborates with team members.
• Investigates production issues with application and infrastructure teams; monitors connectivity, errors, and performance alerts and supports routine maintenance.
• Works with architects, data teams, developers, QA, and business analysts to understand requirements and translate them into technical tasks.
• Communicates progress and potential issues to team leaders and stakeholders; maintains API, design, and support documentation.
• Helps identify workflow improvements and participates in modernization and learning related to enterprise APIs, messaging, and integration platforms.

Education and experience

• Requires knowledge equivalent to one year of college with computer science coursework, or 1.5 years of technical systems and programming experience, or an equivalent combination of education and experience.

Knowledge, skills, and abilities

• Requires elementary knowledge of IT concepts, computer systems, hardware, software, languages, procedures, and IT documentation.
• Requires working knowledge of data-capture devices and methods for receiving and transmitting data to computers.
• Requires logical data analysis, ability to follow instructions, effective oral and written communication, and ability to maintain satisfactory working relationships.
• Requires ability to participate in training and adherence to organizational security, privacy, and ethics standards.
• Travel and a valid Illinois driver's license may be required for individual positions within the class.
• Requires ability to lift and carry up to 50 pounds.

Salary

• Salary range is $5,369 to $10,293 per month, commensurate with experience.

Location

• Work location is 501 S. 2nd Street, Springfield, Illinois, in Sangamon County.

Benefits

• The posting refers applicants to the State of Illinois employee benefits information.

Additional information