Industrial Water Technical Service Representative

Key Responsibilities

• Conduct customer site visits to assess water system performance, verify proper operation of water treatment equipment, and monitor chemical inventory

Conduct customer site visits to assess water system performance, verify proper operation of water treatment equipment, and monitor chemical inventory

Execute monthly service plans and fulfill all contractual service requirements

• Perform analytical testing to evaluate treatment program effectiveness and system stability

Perform analytical testing to evaluate treatment program effectiveness and system stability

Complete service reports and maintain accurate daily entries in the company database

Deliver chemical products and manage onsite inventory levels

Perform test procedures, calibration routines, and instrumentation checks, with training provided as needed

Identify required support, parts, equipment, and customer training to ensure proper system operation and preventative maintenance

Troubleshoot hardware and software issues onsite, including equipment repair and calibration in accordance with O&M manuals

Collaborate with Account Managers to resolve service issues and optimize treatment applications

• Stay current on all technical processes, operational procedures, and safety requirements

Stay current on all technical processes, operational procedures, and safety requirements

• Demonstrate a strong safety mindset in all work activities, including maintaining safe driving habits

Demonstrate a strong safety mindset in all work activities, including maintaining safe driving habits

Follow established service route schedules and prioritize tasks effectively

• Provide professional and timely communication with customers and internal teams

Required Qualifications

• High school diploma or equivalent

High school diploma or equivalent

4+ years of computer skills/experience (Required)

• 2 years of industrial water treatment experience preferred , or related technical field experience

2 years of industrial water treatment experience preferred , or related technical field experience

Valid driver’s license and willingness to travel approximately 25% within the territory

Strong mechanical aptitude and familiarity with pumps, controllers, feed systems, and industrial equipment

Ability to troubleshoot chemical feed equipment and diagnose system performance issues

Strong verbal and written communication skills with the ability to interact professionally with customers

• Self-motivated with the ability to work independently in diverse environments (indoor/outdoor, industrial settings)

Self-motivated with the ability to work independently in diverse environments (indoor/outdoor, industrial settings)

Preferred Qualifications

• Technical degree or diploma in Electrical/Electronic Technology, Instrumentation, Engineering, or a related discipline

Technical degree or diploma in Electrical/Electronic Technology, Instrumentation, Engineering, or a related discipline

2+ years of experience in water treatment, plant operations, maintenance, plumbing, electronics, or equivalent military/technical training

General knowledge of electrical equipment, basic plumbing, and industrial safety practices

Familiarity with digital tools and platforms, including NetSuite

Strong problem-solving skills and comfort diagnosing mechanical or instrumentation issues

• Ability to collaborate effectively in a team environment and provide technical support in a customer-facing role

Ability to collaborate effectively in a team environment and provide technical support in a customer-facing role

Understanding of water treatment processes, control logic, programming, and chemical applications

• Capacity to make sound decisions aligned with company goals and customer requirements

Capacity to make sound decisions aligned with company goals and customer requirements

• Willingness to travel daily within a three-hour radius

Benefits

• Paid Time Off, Sick Time, and Holiday Pay

Paid Time Off, Sick Time, and Holiday Pay

401(k) retirement plan

Medical, Dental, and Vision insurance

Company vehicle

Company fuel card

Company-paid travel (flights, hotels, rental vehicles)

Company-issued phone and laptop