India telecalling
Skills
About This Role
Location
: Abu Dhabi
Experience
1 year
Job Description
- Lead evaluation: Assess incoming leads to determine if they meet predefined qualification criteria and demonstrate intent to apply
- Prospect communication: Engage with potential students/parents via phone, WhatsApp, email, and other channels to gather and share information clearly to support informed decision-making
- Application support: Guide and nurture prospective students through the application process via the admission portal
- Target achievement: Meet daily, weekly, and monthly outreach targets through telecalling, WhatsApp communication, and email engagement with prospective students and parents
- Collaborate with the recruitment team to understand target audiences, lead requirements, and optimize lead generation strategies
- CRM management: Accurately document lead details, interactions, and qualification status within the CRM system
- Lead transition: Seamlessly hand over qualified leads to the appropriate admissions representative, ensuring all necessary context and information are provided
- Reporting and analysis: Track and report lead qualification metrics, analyze trends, and provide recommendations to improve processes
- Evaluation: Monitor student engagement and progress in coordination with the line manager, conduct evaluations, analyze data, and prepare reports
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