India Job Post Template

Role overview

Schedule

• AMER shift: 5 PM–2 AM IST.
• Weekly in-office presence is required.

Customer engagement and portfolio management

• Manage 300+ accounts using one-to-one engagement and one-to-many programs.
• Maintain monthly touchpoints through digital communications, automated outreach, and strategic live meetings.
• Guide customers through onboarding, adoption, and G2 product best practices.
• Monitor usage and review-generation metrics to identify gaps and target outreach.
• Use AI tools and automation to improve efficiency and impact.

Retention and risk management

• Use health signals and adoption metrics to identify at-risk accounts and implement interventions to reduce churn risk.
• Partner with Account Managers on renewal strategies using insights into adoption, challenges, and opportunities.
• Escalate recurring customer pain points and work internally to resolve systemic issues.

Consulting and product advocacy

• Understand customer marketing and sales technology stacks and drive integrations between G2 and existing tools.
• Use G2 content, playbooks, and best practices to help customers operationalize Buyer Intent in workflows.
• Share customer insights internally and provide Product teams with input on roadmap priorities and innovation.

Collaboration and process improvement

• Partner with Sales, Marketing Ops, Enablement, and Product to improve Buyer Intent workflows and customer experience.
• Contribute to pilot programs and refine playbooks and success models across the I segment.
• Use AI tools and automation to streamline engagement and reporting while maintaining a personal, consultative approach.

Requirements

• Marketing acumen, data literacy, and SaaS experience.
• Ability to manage a high-volume portfolio of emerging-business accounts and combine one-to-one engagement with scaled programs.
• Ability to use customer health signals and adoption metrics to identify risk and guide interventions.
• Ability to understand customer marketing and sales technology stacks and drive relevant integrations.
• Ability to communicate with customers through digital outreach and strategic live meetings while maintaining a consultative approach.
• Availability to work the AMER shift, 5 PM–2 AM IST, and attend the office weekly.