Incident Management Analyst
Skills
About This Role
Role Purpose
Support incident management and service desk operations within sports venues and event environments, ensuring smooth IT operations, timely incident resolution, and operational reliability during sporting events and non-event periods.
Roles & Responsibilities
- Monitor and manage IT incidents and service requests within SLAs
- Provide first-level Service Desk and technical support
- Support installations, maintenance, and troubleshooting of IT and network infrastructure
- Coordinate with technical teams for incident escalation and resolution
- Maintain incident logs, operational documentation, and reporting
- Ensure operational continuity during events and daily operations
- Support hardware, software, and connectivity troubleshooting
Preferred Experience
- 2–4 years of experience in IT Support, Service Desk, Incident Management, or Technical Operations environments
- Experience in ITSM/ticketing systems is preferred
- Exposure to network operations or event environments is an advantage
& Skills
- Bachelor’s Degree or Diploma in Information Technology, Computer Science, Networking, or related field
- Knowledge of IT Support and Service Desk operations
- Basic understanding of network infrastructure and troubleshooting
- Familiarity with ITSM tools and ticketing systems
- Good communication and coordination skills
- Ability to work in fast-paced operational environments
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