INC030: Apprentice, Air Operations
Key Skills for This Role
Full Job Posting
PRINCIPLE DUTIES, AND RESPONSIBILITIES
- Assist in following standard operating procedures (SOPs) for air operations.
- Support verification and processing of air shipment documents from shippers, airlines, CHAs, and service providers.
- Coordinate with shippers, consignees, airlines, CHAs, transporters, overseas offices, and internal teams for smooth cargo movement.
- Assist with airline bookings, space confirmations, and carting instructions under guidance.
- Support job creation and data updates in E-Trans/Galaxy (HAWB details, flight schedules, milestones, document uploads).
- Assist in preparation and submission of MAWB/HAWB, pre-alerts, and required regulatory documents.
- Support follow-ups for cargo acceptance, screening, gate-in, and handover with airlines and ground handlers.
- Assist in vendor coordination and sharing cost details with FINOPS for processing.
- Support shipment tracking, customer communication, DSR preparation, and query resolution.
- Assist with AR follow-ups as required.
- Support completion of CSM checklists, KRAs, and departmental reports.
- Perform basic data entry and reporting activities as assigned.
JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE
Academic:
General Graduate or Diploma holder in Logistics Management is preferable
Experience & knowledge:
Good command of written and spoken English, local language
Attribute:
Hardworking, able to work independently
Detail-oriented
Good communication skills
The Company
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
The Philosophy
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
The Culture
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
About FedEx Logistics AMEA
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