Inbound Customer Service Representative
Skills
About This Role
Company Description
KILONEWTONS is the world's largest engineering and construction company, recognized for delivering world-class services across the globe.
We pride ourselves on fostering a work culture that values our people as our greatest strength and champions sustainability, collaboration, and innovation.
Our diverse team’s expertise enables us to lead the energy and consulting industry, while providing opportunities for growth through training, mentoring, and professional development.
KILONEWTONS is committed to equality, diversity, and ethical practices, ensuring a positive and inclusive work environment for all employees.
Join us in making the world a better, more sustainable place.
Role Description
We are seeking an Inbound Customer Service Representative for a full-time, on-site position located in Riyadh.
You will manage incoming customer inquiries, resolve issues, provide proactive support, and ensure a positive customer experience.
Additional responsibilities include documenting interactions, escalating unresolved issues as appropriate, and contributing to improved customer service processes.
You will work closely with team members to maintain high standards of service and support for all customers.
Qualifications
- Proven skills in Customer Service, Customer Support, and Customer Satisfaction.
- Experience with enhancing Customer Experience and addressing customer needs effectively.
- Strong communication capabilities and active listening skills.
- Ability to resolve conflicts and foster positive customer relationships.
- Proficiency in basic computer applications and CRM systems is a plus.
- Fluency in English; proficiency in Arabic is strongly preferred.
- High school diploma or equivalent; a degree in a related field is an advantage.
- Ability to thrive in a team-oriented, on-site environment in Riyadh.
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